Student Records & Registration Specialist

Ajman University; Ajman; On-site; AED 60,000 - 80,000; Full time

Job summary

Ajman University in Ajman, United Arab Emirates, seeks an organized Registrar/Back-Office specialist to handle inquiries, registrations, and student records using Kayako and Banner systems. The role includes updating records and processing e-requests, with occasional after-hours support.

You will work with the Registrar team to ensure accurate data, seamless communications, and timely changes to student information, contributing to smooth academic operations.

Qualifications

• Bachelor's degree in IT or related field is required.
• Minimum of two years of experience related to duties listed.

Responsibilities

• Manage and reply daily to inquiries via Kayako regarding back-office and registration matters.
• Assist in student registration/e-request processes and ensure smooth execution.
• Verify and update student records, including passport data.
• Update students' contact information upon request.
• Process student e-requests (registration suspension, re-enrollment, grade issues, course drops, clearance) in Banner.
• Manage status changes, reactivations, or reversals as needed.
• Perform other duties as assigned by the line manager.

Skills

Organizational skills

Attention to detail

Verbal communication

Written communication

Multitasking

Database systems

Interpersonal skills

Education

Bachelor's degree in IT or related field

Tools

Banner system

Microsoft Office

Kayako platform

Database applications

Job description

Ajman University in Ajman, United Arab Emirates, seeks an organized Registrar/Back-Office specialist to handle inquiries, registrations, and student records using Kayako and Banner systems. The role includes updating records and processing e-requests, with occasional after-hours support.

You will work with the Registrar team to ensure accurate data, seamless communications, and timely changes to student information, contributing to smooth academic operations.