University Registrar and Enrollment Manager

University of the arts sharjah; Sharjah; On-site; AED 250,000 - 420,000; Full time

Job summary

University of the arts sharjah seeks a Senior Registrar to lead the Registrar's Office, overseeing enrollment, records, and data governance across campuses. The role emphasizes accuracy, policy alignment, and service excellence in UAE higher education.

The position requires a Master's degree and a minimum of 10 years in registrar operations, with strong experience in SIS and data reporting to support institutional decisions and compliance.

Qualifications

• Master's degree in Higher Education Administration, Business or a related field or equivalent experience
• Minimum of 10 years of experience in a registrar's office including at least five years as Registrar
• Demonstrated leadership experience within a Registrar's Office or Academic Services function
• Strong experience working with Student Information Systems (SIS) and data reporting tools

Responsibilities

• Oversee Ellucian Banner administration for student records, registration, grading and degree audit
• Maintain data integrity, access controls, audit trails and records migration
• Lead testing, upgrades and staff training to improve processes and continuity of service
• Provide enrollment and academic records reports for planning and external reporting
• Ensure secure handling of student records and compliance with UAE requirements
• Coordinate scheduling, registration timelines and classroom allocation with colleges
• Advise on enrollment requirements and resolve holds and exceptions consistently
• Oversee academic records, transcripts, graduation eligibility and degree clearance
• Record transfer credits and recognition of prior learning per regulations
• Maintain programme structures and update academic catalogue and calendar

Skills

Data governance

SIS experience

Stakeholder management

Leadership

Data reporting

Education

Master's degree

Tools

SIS

Data reporting tools

Job description

DUTIES AND RESPONSIBILITIES

1- Ellucian Banner and Data Governance

• Lead the functional administration of Ellucian Banner for student records registration grading and degree audit in partnership with Information Technology
• Maintain data integrity across systems and campuses through entry standards validation access controls audit trails reconciliation and controlled records migration
• Lead system testing upgrades and staff training to improve processes and maintain continuity of service
• Provide timely accurate enrollment and academic records reports for university planning institutional research and external reporting
• Protect student records through secure access retention and disclosure in accordance with university policies and applicable UAE requirements
• Manage registration add and drop withdrawals reactivation and programme changes in accordance with university regulations
• Coordinate course scheduling registration timelines and classroom allocation with academies and colleges to support programme requirements capacity and student progression
• Work with Admissions Finance and Student Support Services to ensure students complete enrollment requirements and to resolve registration holds and exceptions consistently

2- Student Records and Academic Services

• Oversee academic records grades academic standing transcripts enrollment verification and the recording of approved academic decisions
• Administer degree audit graduation eligibility clearance and certification with the relevant University units
• Record approved transfer credits course equivalencies and recognition of prior learning in accordance with university regulations
• Advise students and faculty on registration and records resolve administrative issues and refer academic appeals to the appropriate authority

3- Curriculum and Academic Policies

• Maintain approved programme and course structures in Banner and coordinate academic catalogue and calendar updates
• Apply approved academic regulations consistently across undergraduate and postgraduate programmes and their teaching and assessment schedules
• Support policy reviews advise on operational implications and document approved exceptions and decisions within delegated authority

4- Leadership and Service Improvement

• Lead the Registrar s Office manage operational plans and budgets and supervise train and evaluate staff
• Set service standards monitor performance and improve workflows communication and the student experience
• Represent the Registrar s Office on university committees and collaborate on institutional priorities

5- Inclusive and Accessible Services

• Provide equitable accessible registration and records services for a diverse student community
• Coordinate administrative arrangements for students with disabilities in accordance with university procedures and confidentiality requirements

Knowledge and Experience

Essential

• Master s degree in Higher Education Administration Business or a related field or equivalent experience
• Minimum of 10 years of experience in a registrar s office including at least five years as Registrar the ability to work with various stakeholders academic deans admissions and student support services and students and a commitment to maintaining standards of excellence in academic operations
• Demonstrated leadership experience within a Registrar s Office or Academic Services function
• Strong experience working with Student Information Systems SIS and data reporting tools

Desirable

• Experience in higher education within the UAE UK or international systems
• Experience in institutional transitions mergers or system implementations
• Experience in performing arts or creative education environments
• Knowledge of data governance compliance and accreditation frameworks

Skills and Competencies

• Strong written and verbal communication skills in English
• Strategic thinking and problem-solving skills
• High level of integrity and confidentiality
• Strong organisational and leadership skills
• Ability to manage change and institutional transformation
• Stakeholder management and collaboration skills
• Data-driven decision-making capability
• Resilience and adaptability in a dynamic environment

Skills and Competencies

• Strong written and verbal communication skills in English
• Strategic thinking and problem-solving skills
• High level of integrity and confidentiality
• Strong organisational and leadership skills
• Ability to manage change and institutional transformation
• Stakeholder management and collaboration skills
• Data-driven decision-making capability
• Resilience and adaptability in a dynamic environment