Registration Coordinator- Male For UAE Nationals Only

Ajman University; Ajman; On-site; AED 60,000 - 80,000; Full time

Job summary

Ajman University in Ajman, United Arab Emirates, seeks an organized Registrar/Back-Office specialist to handle inquiries, registrations, and student records using Kayako and Banner systems. The role includes updating records and processing e-requests, with occasional after-hours support.

You will work with the Registrar team to ensure accurate data, seamless communications, and timely changes to student information, contributing to smooth academic operations.

Qualifications

• Bachelor's degree in IT or related field is required.
• Minimum of two years of experience related to duties listed.

Responsibilities

• Manage and reply daily to inquiries via Kayako regarding back-office and registration matters.
• Assist in student registration/e-request processes and ensure smooth execution.
• Verify and update student records, including passport data.
• Update students' contact information upon request.
• Process student e-requests (registration suspension, re-enrollment, grade issues, course drops, clearance) in Banner.
• Manage status changes, reactivations, or reversals as needed.
• Perform other duties as assigned by the line manager.

Skills

Organizational skills

Attention to detail

Verbal communication

Written communication

Multitasking

Database systems

Interpersonal skills

Education

Bachelor's degree in IT or related field

Tools

Banner system

Microsoft Office

Kayako platform

Database applications

Job description

Job Description:

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Manage and reply daily to incoming and correspondence, including handling all inquiries and requests submitted through the “Kayako” platform related to back-office and registration matters, and direct incoming phone calls courteously and efficiently.
• Assist in the student registration/e-request process and ensure smooth execution of registration-related activities.
• Verify and update student records, especially passport-related data, to maintain accuracy in official documents.
• Update students’ contact information upon request to support effective communication.
• Process a variety of student e-requests—such as registration suspension, re-enrollment, incomplete grade (first step), grade appeal (first step), course drop, and clearance—ensuring timely reflection of changes in the Banner system.
• Manage status change requests, such as reactivating inactive students or reversing prior status changes.
• Perform other duties as assigned by the line manager.

QUALIFICATION & EXPERIENCE:

• A bachelor’s degree in IT or any related field.
• A minimum of two years of experience directly related to the duties and responsibilities specified is required

KNOWLEDGE & SKILLS:

• Strong organizational skills and keen attention to detail.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks and prioritize responsibilities effectively.
• Proficient in using relevant software applications and database systems.
• Records maintenance skills.
• Very good skills in Microsoft package.
• Strong interpersonal and communication skills and the ability to work effectively with staff from diverse communities.

WORKING CONDITIONS:

• Work is normally performed in a typical interior/office work environment.
• No or very limited physical effort required.
• No or very limited exposure to physical risk.
• The position may occasionally require working outside normal business hours, including weekends, holidays, or during urgent situations (i.e., “on-call” responsibilities).

SUPERVISION:

Reports to: Senior Associate Registrar

Subordinates: N/A