Student Records & Registration Coordinator

Ajman University; United Arab Emirates; On-site; AED 67,000 - 100,000; Full time

Job summary

Ajman University invites applications for a Registrar support role handling student inquiries via Kayako and assisting with registration-related tasks. You will verify records, manage e-requests, and keep student information current in Banner.

The role requires attention to detail, strong communication, and the ability to work with diverse staff and students. Office-based position in the UAE with potential after-hours support during peak times or urgent matters.

Qualifications

• Bachelor’s degree in IT or related field.
• Minimum of two years of experience directly related to the duties and responsibilities specified is required.

Responsibilities

• Manage and reply daily to inquiries via Kayako for back-office and registration matters.
• Assist in student registration/e-request processes and ensure smooth execution.
• Verify and update student records, including passport data, for official documents.
• Update students’ contact information upon request.
• Process student e-requests like registration suspension, re-enrollment, incomplete grade handling, grade appeals, course drops, and clearance; reflect changes in Banner system.
• Manage status change requests, including reactivating inactive students or reversing prior changes.
• Perform other duties as assigned by the line manager.

Skills

Strong organizational skills

Excellent verbal and written comms

Multitasking & prioritization

Proficient in software applications

Records maintenance

MS Office proficiency

Interpersonal skills

Education

Bachelor's degree in IT or related field

Job description

Ajman University invites applications for a Registrar support role handling student inquiries via Kayako and assisting with registration-related tasks. You will verify records, manage e-requests, and keep student information current in Banner.

The role requires attention to detail, strong communication, and the ability to work with diverse staff and students. Office-based position in the UAE with potential after-hours support during peak times or urgent matters.