Regional Training Operations Manager – Onsite Dubai

General Motors Africa & Middle East; Dubai; On-site; AED 300,000 - 500,000; Full time

Job summary

General Motors Africa & Middle East is seeking a Business Operations Manager - Training to lead regional planning and coordination of both technical and non-technical training. This onsite role reports to the GM MEO Dubai Training Center and focuses on delivering training with discipline, quality, and strong KPI-driven performance.

You will oversee training readiness for new model launches, manage training resources and budgets, and drive improvements across dealer training programs, partnering

Qualifications

• Bachelor’s degree in Business Administration, Engineering, Finance, Operations Management or a related field.
• At least 5 years of progressive experience in training operations, service operations, dealer development or a related business operations role.
• Demonstrated experience planning and coordinating multiple initiatives in a regional or cross-functional environment.
• Strong experience using data and KPIs to monitor performance, identify gaps and drive operational improvement.
• Advanced proficiency in Microsoft Excel and PowerPoint.

Responsibilities

• Lead regional planning and operational delivery for technical and non-technical training programs, ensuring priorities and schedules align with business needs.
• Coordinate new model training readiness and deployment so launch-related capability requirements are delivered on time.
• Quality-assure training materials, delivery standards and learning solutions, identifying improvements where needed.
• Manage training resources, agencies and contracted training workforce, including scheduling, utilization, performance follow-up and service-level compliance.
• Monitor dealer training KPIs and prepare monthly operational reports, using data to improve participation, effectiveness and business impact.
• Manage training forecasts, budgets, purchase orders, supplier invoices, dealer rebill tracking and spend governance, including variance analysis and corrective actions.
• Coordinate Training Center facilities, safety practices, LMS readiness, training assets and dealer training advisory council actions to support compliant and effective operations.

Skills

Training operations

Stakeholder management

Data analysis

Onsite coordination

Communication

Education

Bachelor’s degree

Tools

Microsoft Excel

PowerPoint

Power BI

Job description

General Motors Africa & Middle East is seeking a Business Operations Manager - Training to lead regional planning and coordination of both technical and non-technical training. This onsite role reports to the GM MEO Dubai Training Center and focuses on delivering training with discipline, quality, and strong KPI-driven performance.

You will oversee training readiness for new model launches, manage training resources and budgets, and drive improvements across dealer training programs, partnering