Business Operations Manager - Training

General Motors Company; Dubai Emirate; On-site; AED 350,000 - 470,000; Full time

Job summary

General Motors Dubai MEO is seeking a Business Operations Manager - Training to lead regional planning and execution of technical and non-technical training across the Middle East. You will ensure training readiness for new model launches, manage resources and budgets, and drive continuous improvement with strong stakeholder collaboration.

The role requires 5+ years in training or operations, advanced Excel/PowerPoint skills, and a track record of data-driven performance gains.

Qualifications

• Bachelor’s degree in Business Administration, Engineering, Finance, Operations Management or related field.
• At least 5 years of progressive experience in training operations, service operations, dealer development or related business operations.
• Experience planning and coordinating multiple initiatives in a regional or cross-functional environment.
• Strong use of data and KPIs to monitor performance and drive improvement.
• Advanced proficiency in Microsoft Excel and PowerPoint.
• Strong stakeholder management, communication, organization and follow-through skills.
• Fluent in written and spoken English.
• Ability to work onsite at the GM MEO Dubai Training Center and coordinate with regional stakeholders.

Responsibilities

• Lead regional planning and operational delivery for technical and non-technical training programs.
• Coordinate new model training readiness and deployment to meet launch timelines.
• Quality-assure training materials, delivery standards and learning solutions.
• Manage training resources, agencies and contracted workforce, including scheduling and spend governance.
• Monitor dealer training KPIs and prepare monthly reports to drive impact.
• Coordinate training center facilities, LMS readiness and safety practices.
• Ensure compliance with safety, quality and procurement policies.

Skills

Stakeholder management

Communication

Microsoft Excel

PowerPoint

Data analytics / KPIs

Operations planning

English fluency

Education

Bachelor’s degree in Business Administration, Engineering, Finance, Operations Management or related field

MBA or equivalent master’s degree

Tools

Power BI

LMS

ERP systems

Job description

Job Description

Work Arrangement: Onsite. This role is categorized as on-site. This means the successful candidate is expected to report to the GM MEO Dubai Training Center full time.

The Role

The Business Operations Manager - Training leads the planning and coordination of technical and non-technical training across the region. This role ensures training is delivered with strong operational discipline, high quality, effective resource utilization and alignment to Customer Care and Aftersales priorities. The position oversees training readiness for new model launches, supplier and agency performance, financial controls, facility coordination and dealer training KPIs. Through effective stakeholder management and continuous improvement, the role helps strengthen dealer capability and improve business performance.

What You’ll Do

• Lead regional planning and operational delivery for technical and non-technical training programs, ensuring priorities and schedules align with business needs.
• Coordinate new model training readiness and deployment so launch-related capability requirements are delivered on time.
• Quality-assure training materials, delivery standards and learning solutions, identifying improvements where needed.
• Manage training resources, agencies and contracted training workforce, including scheduling, utilization, performance follow-up and service-level compliance.
• Monitor dealer training KPIs and prepare monthly operational reports, using data to improve participation, effectiveness and business impact.
• Manage training forecasts, budgets, purchase orders, supplier invoices, dealer rebill tracking and spend governance, including variance analysis and corrective actions.
• Coordinate Training Center facilities, safety practices, LMS readiness, training assets and dealer training advisory council actions to support compliant and effective operations.

Your Skills & Abilities (Required Qualifications)

• Bachelor’s degree in Business Administration, Engineering, Finance, Operations Management or a related field.
• At least 5 years of progressive experience in training operations, service operations, dealer development or a related business operations role.
• Demonstrated experience planning and coordinating multiple initiatives in a regional or cross-functional environment.
• Strong experience using data and KPIs to monitor performance, identify gaps and drive operational improvement.
• Advanced proficiency in Microsoft Excel and PowerPoint.
• Strong stakeholder management, communication, organization and follow-through skills.
• Demonstrated focus on safety, quality, compliance and operational discipline.
• Fluent in written and spoken English.
• Ability to work onsite at the GM MEO Dubai Training Center and coordinate effectively with regional stakeholders, field teams, dealers, suppliers and agencies.

What Will Give You A Competitive Edge (Preferred Qualifications)

• MBA or equivalent master’s degree in business, operations, finance or a related discipline.
• Experience managing external suppliers, agencies or contracted training workforces.
• Experience supporting automotive technical training, dealer capability development or Customer Care and Aftersales operations.
• Working knowledge of learning management systems, purchasing or ERP systems and data visualization tools such as Power BI.
• Experience managing training budgets, forecasts, supplier contracts, rate cards, purchase orders and dealer cost recovery.
• Experience supporting new model launches, skills competitions or regional training programs.
• Familiarity with GM policies and processes related to safety, procurement, data protection and operational compliance.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

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Applicants may be required, where applicable, to successfully complete role-related assessment(s) and/or a pre‑employment screening prior to beginning employment.

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Our Company

We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave.

Our Culture

Our diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility.

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