Regional Training Operations Manager

General Motors Company; Dubai; On-site; AED 250,000 - 350,000; Full time

Job summary

General Motors Company in Dubai is seeking a Business Operations Manager - Training to lead regional planning and delivery of technical and non-technical training across the region, ensuring high quality and alignment with Customer Care and Aftersales priorities.

This role oversees training readiness for new model launches, supplier and dealer training KPIs, and budget/resource management at the Dubai Training Center.

Qualifications

• Bachelor's degree in Business Administration, Engineering, Finance, Operations Management or a related field.
• At least 5 years of progressive experience in training operations, service operations, dealer development or a related business operations role.
• Demonstrated experience planning and coordinating multiple initiatives in a regional or cross-functional environment.
• Strong experience using data and KPIs to monitor performance, identify gaps and drive operational improvement.
• Advanced proficiency in Microsoft Excel and PowerPoint.
• Strong stakeholder management, communication, organization and follow-through skills.
• Demonstrated focus on safety, quality, compliance and operational discipline.
• Fluent in written and spoken English.
• Ability to work onsite at the GM MEO Dubai Training Center and coordinate effectively with regional stakeholders, field teams, dealers, suppliers and agencies.

Responsibilities

• Lead regional planning and operational delivery for technical and non-technical training programs, ensuring priorities and schedules align with business needs.
• Coordinate new model training readiness and deployment so launch-related capability requirements are delivered on time.
• Quality-assure training materials, delivery standards and learning solutions, identifying improvements where needed.
• Manage training resources, agencies and contracted training workforce, including scheduling, utilization, performance follow-up and service-level compliance.
• Monitor dealer training KPIs and prepare monthly operational reports, using data to improve participation, effectiveness and business impact.
• Manage training forecasts, budgets, purchase orders, supplier invoices, dealer rebill tracking and spend governance, including variance analysis and corrective actions.
• Coordinate Training Center facilities, safety practices, LMS readiness, training assets and dealer training advisory council actions to support compliant and effective operations.

Skills

Data-driven

Stakeholder management

Communication

Organizational skills

Onsite coordination

Education

Bachelor's degree in Business Administration, Engineering, Finance, Operations Management or a related field

Tools

Microsoft Excel

PowerPoint

Power BI

Job description

General Motors Company in Dubai is seeking a Business Operations Manager - Training to lead regional planning and delivery of technical and non-technical training across the region, ensuring high quality and alignment with Customer Care and Aftersales priorities.

This role oversees training readiness for new model launches, supplier and dealer training KPIs, and budget/resource management at the Dubai Training Center.