Business Operations Manager - Training

General Motors Africa & Middle East; Dubai; On-site; AED 300,000 - 500,000; Full time

Job summary

General Motors Africa & Middle East is seeking a Business Operations Manager - Training to lead regional planning and coordination of both technical and non-technical training. This onsite role reports to the GM MEO Dubai Training Center and focuses on delivering training with discipline, quality, and strong KPI-driven performance.

You will oversee training readiness for new model launches, manage training resources and budgets, and drive improvements across dealer training programs, partnering

Qualifications

• Bachelor’s degree in Business Administration, Engineering, Finance, Operations Management or a related field.
• At least 5 years of progressive experience in training operations, service operations, dealer development or a related business operations role.
• Demonstrated experience planning and coordinating multiple initiatives in a regional or cross-functional environment.
• Strong experience using data and KPIs to monitor performance, identify gaps and drive operational improvement.
• Advanced proficiency in Microsoft Excel and PowerPoint.

Responsibilities

• Lead regional planning and operational delivery for technical and non-technical training programs, ensuring priorities and schedules align with business needs.
• Coordinate new model training readiness and deployment so launch-related capability requirements are delivered on time.
• Quality-assure training materials, delivery standards and learning solutions, identifying improvements where needed.
• Manage training resources, agencies and contracted training workforce, including scheduling, utilization, performance follow-up and service-level compliance.
• Monitor dealer training KPIs and prepare monthly operational reports, using data to improve participation, effectiveness and business impact.
• Manage training forecasts, budgets, purchase orders, supplier invoices, dealer rebill tracking and spend governance, including variance analysis and corrective actions.
• Coordinate Training Center facilities, safety practices, LMS readiness, training assets and dealer training advisory council actions to support compliant and effective operations.

Skills

Training operations

Stakeholder management

Data analysis

Onsite coordination

Communication

Education

Bachelor’s degree

Tools

Microsoft Excel

PowerPoint

Power BI

Job description

Job Description

Job Description

Work Arrangement: Onsite

This role is categorized as on-site. This means the successful candidate is expected to report to the GM MEO Dubai Training Center full time.

The Role

The Business Operations Manager - Training leads the planning and coordination of technical and non-technical training across the region. This role ensures training is delivered with strong operational discipline, high quality, effective resource utilization and alignment to Customer Care and Aftersales priorities. The position oversees training readiness for new model launches, supplier and agency performance, financial controls, facility coordination and dealer training KPIs. Through effective stakeholder management and continuous improvement, the role helps strengthen dealer capability and improve business performance.

What You’ll Do

• Lead regional planning and operational delivery for technical and non-technical training programs, ensuring priorities and schedules align with business needs.


• Coordinate new model training readiness and deployment so launch-related capability requirements are delivered on time.


• Quality-assure training materials, delivery standards and learning solutions, identifying improvements where needed.


• Manage training resources, agencies and contracted training workforce, including scheduling, utilization, performance follow-up and service-level compliance.


• Monitor dealer training KPIs and prepare monthly operational reports, using data to improve participation, effectiveness and business impact.


• Manage training forecasts, budgets, purchase orders, supplier invoices, dealer rebill tracking and spend governance, including variance analysis and corrective actions.


• Coordinate Training Center facilities, safety practices, LMS readiness, training assets and dealer training advisory council actions to support compliant and effective operations.

Your Skills & Abilities (Required Qualifications)

• Bachelor’s degree in Business Administration, Engineering, Finance, Operations Management or a related field.


• At least 5 years of progressive experience in training operations, service operations, dealer development or a related business operations role.


• Demonstrated experience planning and coordinating multiple initiatives in a regional or cross-functional environment.


• Strong experience using data and KPIs to monitor performance, identify gaps and drive operational improvement.


• Advanced proficiency in Microsoft Excel and PowerPoint.


• Strong stakeholder management, communication, organization and follow-through skills.


• Demonstrated focus on safety, quality, compliance and operational discipline.


• Fluent in written and spoken English.


• Ability to work onsite at the GM MEO Dubai Training Center and coordinate effectively with regional stakeholders, field teams, dealers, suppliers and agencies.

What Will Give You A Competitive Edge (Preferred Qualifications)

• MBA or equivalent master’s degree in business, operations, finance or a related discipline.


• Experience managing external suppliers, agencies or contracted training workforces.


• Experience supporting automotive technical training, dealer capability development or Customer Care and Aftersales operations.


• Working knowledge of learning management systems, purchasing or ERP systems and data visualization tools such as Power BI.


• Experience managing training budgets, forecasts, supplier contracts, rate cards, purchase orders and dealer cost recovery.


• Experience supporting new model launches, skills competitions or regional training programs.


• Familiarity with GM policies and processes related to safety, procurement, data protection and operational compliance.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Non-Discrimination and Equal Employment Opportunities

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.