Regional Technical Support & Training Manager

restore-talent; Dubai; On-site; AED 240,000 - 420,000; Full time

Job summary

restore-talent is seeking a Regional Technical Support & Training Manager in Dubai to lead the regional after-sales training and technical support for the Middle East.

You will build training systems for traditional and new energy vehicles, manage cross-functional teams across dealers and HQ, and drive continuous improvement of service standards in the UAE, Saudi Arabia, and neighboring markets.

Qualifications

• 5-8 years in technical support and/or training within the automotive industry.
• Experience with EV training highly advantageous.
• Strong understanding of after-sales service processes in the Middle East region.
• Excellent communication and stakeholder management skills.
• Ability to manage multiple projects with tight deadlines.

Responsibilities

• Implement and maintain a regional technical training system for the Middle East, including materials and manuals for traditional and new energy vehicles.
• Coordinate after-sales technical support, issue resolution, and cross-department collaboration with dealers and HQ.
• Lead fault diagnosis guidance, maintenance best practices, and training for regional technicians and partners.
• Monitor and optimize training effectiveness through assessments and updates to materials.

Skills

Team leadership

Technical training

EV training

Cross-functional collaboration

Job description

Regional Technical Support & Training Manager

We are seeking a dynamic and experienced Regional Technical Support & Training Manager who has a solid technical foundation in the automotive industry. Candidates should possess excellent team management, leadership and development abilities, as well as professional technical training capabilities, and be able to independently build training systems, conduct various technical training programs, and adapt to the diverse market and team management needs of the Middle East region.

Responsibilities

• Technical training system implementation
  • Internal training system establishment: Establish a comprehensive technical training system for the Middle East region, compile training materials, technical manuals, troubleshooting guides and other resources adapted to the local market, taking into account both traditional fuel vehicles and new energy vehicles, to ensure that the training content is in line with local regulations, vehicle configurations and after-sales scenarios.
  • Training implementation: Conduct training for internal technical teams, dealer after-sales technicians, and regional partner technical personnel. The training covers new vehicle technical training, fault diagnosis training, practical training of new energy three‑electric systems (battery, motor, electronic control), and after-sales maintenance standard training.
  • Training optimization: Establish a training effectiveness assessment and evaluation mechanism, examine training results through theoretical assessment, practical evaluation, and after-sales problem-solving efficiency. Continuously optimize training content, form and frequency based on evaluation results, and update technical training materials in sync to adapt to vehicle model iteration and technology upgrades.
• Automotive Industry Technical Support and Problem Solving
  • Regional After-sales Technical Coordination: Fully responsible for after-sales technical support for vehicles in the Middle East region. Coordinate the handling of various vehicle malfunctions and technical issues reported by dealers and end customers within the region, establish a problem log, follow up on closed-loop processing, and ensure the timeliness and quality of problem resolution.
  • Tackling Complex Technical Issues: Respond to vehicle technical challenges caused by the unique climate and road conditions in the Middle East, as well as major batch technical failures. Lead technical teams to tackle these issues, collaborate with headquarters technical departments and suppliers to develop specialized solutions, quickly respond to and handle major after-sales complaints, reduce negative brand impact, and ensure customer satisfaction.
  • New Energy Vehicle Technical Support (Priority Core): Lead the entire after-sales technical process for new energy vehicle models within the region. Responsible for fault diagnosis, technical guidance, and maintenance support for core components. Develop exclusive after-sales technical specifications for new energy vehicle models and ensure the safety and technical standards of new energy vehicle maintenance.
  • Technical Standards Implementation and Supervision: Implement the headquarters' automotive technical standards and after-sales maintenance specifications at dealerships and service outlets in the Middle East region.
• Regional business collaboration and customer relationship maintenance
  • Cross-departmental and dealer collaboration: Connect with the Middle East regional sales team, dealer teams, supply chain and headquarters technical department to establish an efficient communication mechanism, synchronize technical information, after-sales issues and solutions, and collaboratively promote the smooth development of regional after-sales business, and cooperate to complete related technical support work such as new car launches and market promotion.
  • Customer technical service maintenance: Connect with major end customers and core dealers to provide dedicated technical support services, collect customer technical needs and feedback suggestions, identify vehicle technical pain points in the region, and report them to headquarters to optimize products and after-sales solutions, continuously improving customer experience.

Qualifications

• 5‑8 years of experience in the Technical Support & Training role or similar role in automotive industry.
• Technical Training Experience in EV Cars highly advantageous.
• Strong understanding of automotive after-sales technical support process in the Middle East region.
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders.
• Ability to manage multiple projects simultaneously and work under tight deadlines.
• Dubai-office based role.
• Occasional travel for industry events or company meetings may be required, covering key countries such as the UAE, Saudi Arabia, Kuwait, and Qatar.