Receptionist - immediate start

GEMS WINCHESTER SCHOOL - FUJAIRAH; Fujairah; On-site; AED 67,000 - 112,000; Full time

Job summary

GEMS Winchester School - Fujairah is seeking a professional receptionist to be the first point of contact for parents, visitors, students and staff, providing friendly service and essential administrative support.

The role requires bilingual English/Arabic communication, strong secretarial skills, and the ability to multi-task across front desk duties, enquiries, transfers, and records while maintaining confidentiality.

Qualifications

• Fluent English and Arabic required.
• High school education including Arabic, English and Maths.
• One year of receptionist or customer service experience preferred.
• Effective written and spoken communication.

Responsibilities

• Welcome visitors and provide a positive first impression of the school.
• Handle telephone calls, emails, and enquiries in a professional and timely manner.
• Provide accurate information regarding admissions, school services, and general enquiries.
• Ensure continuous front desk coverage throughout the school day.
• Record and manage visitor, caller, and student attendance records.
• Process Transfer Certificates (TCs) and maintain accurate documentation.
• Handle parent concerns appropriately and elevate matters when required.
• Support the school with general administrative and secretarial tasks.
• Maintain confidentiality and adhere to all school policies and procedures.
• Attend meetings and collaborate effectively with colleagues.

Skills

Fluent English & Arabic

Communication skills

Interpersonal skills

Education

High school diploma

Tools

Microsoft Office

Job description

We are seeking a professional, friendly, and customer-focused Receptionist to join our school team. The successful candidate will be the first point of contact for parents, visitors, students, and staff, providing exceptional customer service and administrative support.

Key Responsibilities:

• Welcome visitors and provide a positive first impression of the school.
• Handle telephone calls, emails, and enquiries in a professional and timely manner.
• Provide accurate information regarding admissions, school services, and general enquiries.
• Ensure continuous front desk coverage throughout the school day.
• Record and manage visitor, caller, and student attendance records.
• Process Transfer Certificates (TCs) and maintain accurate documentation.
• Handle parent concerns appropriately and elevate matters when required.
• Support the school with general administrative and secretarial tasks.
• Maintain confidentiality and adhere to all school policies and procedures.
• Attend meetings and collaborate effectively with colleagues.

Expected Qualifications:

• Need to be a fluent English and Arabic speaker.
• Strong High school education, including Arabic, English, and Maths

Expected Experience:

• A minimum of one year experience working as a receptionist or in a customer service-focused role.
• Effective communicator (written and spoken)
• Interpersonal skills, able to operate in a diverse environment

Job-Specific Knowledge & Skills:

• Ability to multi-task and cope with peaks of demand
• Proficient secretarial and computer skills
• Advanced user of Microsoft Office an advantage