Receptionist/Front Desk Officer

Flip retail; Sharjah; On-site; AED 28,000 - 45,000; Full time

Job summary

Flip retail in Sharjah is seeking a professional Receptionist/Front Desk Officer to greet visitors, manage inquiries, and direct them to the appropriate department. You will be the first point of contact, delivering rapid, courteous service and handling calls, emails, and messages with professional etiquette.

Responsibilities include handling mail, maintaining marketing materials, supporting multiple departments, and updating the customer database to ensure satisfaction and efficient operations.

Qualifications

• Bachelor's degree required or equivalent.
• Previous receptionist/front desk experience preferred.
• Excellent spoken and written communication skills.
• Proficiency in MS Office (Word, Excel, Outlook) and basic IT literacy.

Responsibilities

• Greet visitors and determine the nature of their visit.
• Answer and route phone calls to the correct department.
• Provide accurate information about services and products.
• Manage mail, faxes and courier communications; update records.
• Respond to emails, WhatsApp messages and inquiries professionally.
• Support other departments to ensure customer satisfaction.

Skills

Customer service

Communication

Phone etiquette

Education

Bachelor's Degree

Tools

Word

Excel

Outlook

Job description

Receptionist/Front Desk Officer

Receive VisitorsMeet and welcome business visitors and walk-in customers appropriatelyIdentify visitor needs in a professional mannerManage, aid as well as assist visitors to the correct individual or department.As you are the first point of consumer contact in the company you need to supply a rapid and also top notch efficient service.Address CallResponse and also address inbound call in a timely as well as expert mannerplainly identify the objective of the phone callDeal with questions as well as supply right information making use of professional telephone decorumProvide general info regarding services and products.Forward contacts us to the ideal personTake as well as provide messages accurately and also totallyHandle Mail/faxSort as well as distribute incoming mail and also FaxPrepare outbound mail for consumers or couriersRespond to all email, fax, and WhatsApp messagesCustomer supportObtain customer info and also include a brand-new Business Companion to the system.Updating data source frequentlyprepare document and documents if requiredGiving necessary assistances to all departments to ensure customer complete satisfaction.Receive and also deal with client complaints and commentsroutine and adhere to up on appointmentsmaintain and also organize marketing materials

Credentials: Bachelor's LevelPrior experience as a receptionist or in a related field.Excellent composed and also verbal interaction abilitiesExpertise in software program applications consisting of Word, Excel, and Outlook.Good communication skills.

Job Type: Permanent

Ability to commute/relocate: Sharjah: Dependably commute or planning to relocate prior to starting job (Preferred).