Receptionist

Apparel Group; Dubai; On-site; AED 56,000 - 89,000; Full time

Job summary

Apparel Group in the United Arab Emirates seeks an experienced receptionist to welcome visitors, answer phones, and support daily office operations. The role involves maintaining security protocols, managing calendars, and handling routine clerical tasks to ensure a smooth front-desk experience.

Ideal candidates will have 1–3 years in a professional office setting, strong communication skills, and proficiency with MS Office.

Qualifications

• 1–3 years of receptionist or administrative experience in a professional office.
• Proficiency in telephone etiquette, customer service, and basic office software.
• High school diploma or equivalent; further certification may help.
• Strong communication, organization, and multitasking skills.
• Friendly and professional demeanor with calm under pressure.

Responsibilities

• Welcome visitors and direct them appropriately, answer or forward calls.
• Answer, screen and forward incoming calls with basic information.
• Receive daily mail, deliveries, and couriers; maintain reception area.
• Maintain security by logging access and issuing visitor badges.
• Update appointment calendars and schedule meetings.
• Perform clerical duties: filing, photocopying, faxing, etc.
• Handle special tasks like gate pass applications and salary certificates.
• Relay messages to staff and distribute internal notices.

Skills

Telephone etiquette

Customer service

Organization

Multitasking

Professional appearance

Education

High school diploma or equivalent

Tools

Microsoft Office

Booking systems

Job description

Job Description:

Objective

• The position is responsible to welcome visitors by greeting them, in person or on the telephone; answering or referring inquiries. Directs visitors by maintaining employee and department directories; giving instruction.


• Maintains security by following procedures; monitoring logbook and issuing visitor badges.

Key Responsibility

• Serve visitors by greeting, welcoming, directing and announcing them appropriately.


• Answer, screen and forward any incoming phone calls while providing basic information when needed.


• Receive and sort daily mail/deliveries/couriers.


• Maintain security by following procedure and controlling access (monitor logbook, issue visitor badges).


• Update appointment calendars and schedule meetings/appointments.


• Perform other clerical duties such as filing, photocopying, collating, faxing etc.


• Perform other duties (i.e., gate pass application, salary certificate and NOC request).

Record Management

• Assist in OHC requests for designated staffs.


• Maintain accurate records for the OHC requests.


• Processing the VIP Tags (Cancellation and Activation)


• Updating the tracking sheet.

Confidentiality

• Handle sensitive information with discretion and professionalism.

Customer Service

• Handle inquiries and provide accurate information.


• Resolve basic complaints or elevate as needed.

Office Organization

• Maintain a tidy and welcoming reception area.


• Ensure office supplies are stocked and organized.

Internal Communication

• Relay important messages or information to staffs.


• Assist in distributing internal notices or announcements.

Technology Use

• Use office software (e.g., MS Office, booking systems).


• Operate office equipment (e.g., printers, switchboards).

Appointment Scheduling

• Update calendars and schedule meetings or appointments.


• Coordinate meeting room bookings or availability.

Desired Experience

• The ideal Receptionist should have 1-3 years of experience in reception or administrative roles, preferably in a professional office setting.


• Proficiency in telephone etiquette, customer service, and basic office software (e.g., Microsoft Office).


• High school diploma or equivalent; additional certification in office administration or receptionist training may be beneficial.


• Strong communication, organization, and multitasking skills.


• Friendly demeanor, professional appearance, and ability to remain calm under pressure.

Requirements