RB&E Supervisor - Luxury Dining & Experiences

Mandarin Oriental Group; Dubai; Presencial; AED 167.000 - 234.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Learning & Development

MOstay

Health & Colleague Wellness

Colleague Comfort and Convenience

Competitive Salary & Benefits

Descripción de la vacante

Mandarin Oriental Downtown, Dubai is seeking an RB&E Supervisor to lead the Restaurants, Bars & Experiences team on shifts, ensuring exceptional guest service and smooth outlet operations.

You will train colleagues, coach staff, and contribute to continuous improvements that enhance guest satisfaction and overall outlet performance. A hospitality-related degree and luxury-hotel experience are preferred.

Formación

• Degree or Higher National Diploma in Hospitality/Hotel/Business Management preferred.
• A minimum of 2 years of experience in a 5-star luxury hotel environment.
• Verbal and written communication skills in Arabic or other languages are preferred.

Responsabilidades

• Lead each assigned shift from briefing through closing: allocate positions and duties, set priorities, monitor the pace of service, and support to maintain standards.
• Maintain excellent knowledge of the outlet concept, menus, beverages, promotions, and service standards; train colleagues accordingly.
• Direct, coach, and hold team members accountable for duties, service standards, punctuality, grooming, and conduct; address gaps promptly.
• Take the lead on regular team training, including briefings, product knowledge, service standards, and on-the-job coaching.
• Inspect guest-facing and back-of-house areas to ensure cleanliness, organization, and equipment readiness.

Conocimientos

Guest service

Team leadership

Communication skills

POS systems

Educación

Higher National Diploma in Hospitality/Hotel/Business Management

Herramientas

POS systems

Descripción del empleo

Mandarin Oriental Downtown, Dubai is seeking an RB&E Supervisor to lead the Restaurants, Bars & Experiences team on shifts, ensuring exceptional guest service and smooth outlet operations.

You will train colleagues, coach staff, and contribute to continuous improvements that enhance guest satisfaction and overall outlet performance. A hospitality-related degree and luxury-hotel experience are preferred.