Restaurants, Bars & Experiences Supervisor

Mandarin Oriental Hotel Group; Dubai; In loco; AED 134.000 - 201.000; Tempo pieno

Vantaggi offerti da questo lavoro

Learning & Development

MOstay programme

Health benefits & wellness

Descrizione del lavoro

Mandarin Oriental Downtown Dubai is seeking an RB&E Supervisor to lead the Restaurants Bars & Experiences team. You will ensure exceptional guest service, supervise shifts, and maintain outlet readiness within a luxury, high-volume setting on Sheikh Zayed Road.

You will train staff, coach performance, and collaborate with other outlets and hotel departments to deliver consistent service quality. Arabic language skills and POS proficiency are a plus in this diverse environment.

Competenze

• Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred.
• Experience as Supervisor in a high-volume restaurant with highest levels of service is preferred.
• A minimum of 2 years of experience working in a 5-star luxury hotel environment.

Mansioni

• Lead each assigned shift from briefing through closing; allocate positions and duties.
• Maintain service standards; monitor pace and steps in where needed.
• Coordinate with outlets and hotel departments to ensure efficiency and guest satisfaction.
• Provide coaching, training and ongoing development for team members.
• Ensure cleanliness, organization and readiness of guest-facing and back-of-house areas.

Conoscenze

Staff supervision

Arabic language skills

POS proficiency

Formazione

Degree or Higher National Diploma in Hospitality/Hotel/Business Management

2+ years in 5-star luxury hotel environment

Strumenti

POS systems

Descrizione del lavoro

Mandarin Oriental Downtown Dubai is looking for an RB amp E Supervisor Y amp M to join our RB amp E team Are you a master of craft Do you thrive in a team that succeeds together demonstrating integrity and respect while acting responsibly Do you embrace a growth mindset We invite you to become a fan of the exceptional Located within Wasl Tower on Sheikh Zayed Road Mandarin Oriental Downtown Dubai offers an elevated expression of modern hospitality in the heart of the city Designed by UNStudio the tower sets a distinctive architectural tone while the hotel s 259 guestrooms and suites reflect contemporary design-led living with panoramic views across the Dubai skyline The hotel s dining portfolio includes Y amp M Chitarra Noia by the Pool as well as Majestas Group concepts Billionaire Lion in the Sun and FB1 with forthcoming openings including Osaka Pavilion Dubai by Yannick All no and a street-level urban eatery Additional features include a rooftop helipad a two-story spa and wellness sanctuary landscaped rooftop pools and versatile event spaces The Residences at Mandarin Oriental Downtown Dubai are set to open by 2027

About the job

Based at the Mandarin Oriental Downtown Dubai within the Restaurants Bars amp Experiences Department the RB amp E Supervisor is responsible for leading the team during assigned shifts ensuring exceptional guest service operational readiness and smooth day-to-day outlet operations The role oversees colleague training and development provides coaching and guidance completes administrative responsibilities and contributes to continuous improvements that enhance operational performance and the overall guest experience The RB amp E Supervisor reports to the Assistant Restaurant Manager

As an RB amp E Supervisor

• Maintain excellent knowledge of the outlet concept menus beverages promotions and service standards explain them confidently to guests and train colleagues to do the same
• Lead each assigned shift from briefing through closing allocate positions and duties set priorities monitor the pace of service and step in where needed to maintain standards
• Maintain a great synergy between all outlets within Restaurants Bars and Experiences as well as the Hotel overall to assure maximum efficiency
• Inspect guest-facing and back-of-house areas before during and after service ensure cleanliness organization equipment readiness and prompt correction of deficiencies
• Direct coach and hold team members accountable for their assigned duties service standards punctuality grooming and conduct address gaps promptly and escal
• Take the lead on regular team training including briefings product knowledge service standards role plays and on-the-job coaching record completion and check that learning is applied during service
• Assign and verify side duties opening and closing tasks and shift handovers follow up on unfinished work instead of leaving issues for the next shift

Our commitment to you

Learning amp Development Your success is our success We craft unique learning and development programmes for various stages in your career so that you grow continuously MOstay When you work as hard as our colleagues do it s important to take time off As a member of the MOfamily you can stay with us wherever you go in the world The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones

Heath amp Colleague Wellness Finding the right work-life balance is important Your wellbeing matters to us A variety of health benefits and wellness programmes are offered to all our colleagues globally

Colleague Comfort and Convenience Benefit from comfortable accommodation a duty transportation and duty meals to ensure your work experience is both enjoyable and hassle-free

Competitive Salary and Benefits

We offer a competitive salary and an attractive benefits package fully aligned with UAE industry standards to ensure your financial well-being and stability

We re Fans Are you

• Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred.
• Experience as Supervisor in a high-volume restaurant with highest levels of service is preferred.
• A minimum of 2 years of experience working in a 5-star luxury hotel environment.
• Ability to understand guest needs and to deliver superior guest service.
• Verbal and written communication skills in Arabic or other languages are preferred.
• Proficiency with restaurant POS and cashiering procedures is required.