RB&E Supervisor — Luxury Hotel Dining Leader

Mandarin Oriental; Dubai; In loco; AED 180.000 - 240.000; Tempo pieno

Vantaggi offerti da questo lavoro

Learning & Development

MOstay

Health & Colleague Wellness

Colleague Comfort and Convenience

Competitive Salary and Benefits

Descrizione del lavoro

Mandarin Oriental Downtown, Dubai is seeking an RB&E Supervisor to lead the Restaurants, Bars & Experiences team during assigned shifts, ensuring exceptional guest service, readiness, and smooth day-to-day outlet operations. You will oversee colleague training, coaching, and administrative duties while contributing to continuous improvements in performance and guest experience.

The role reports to the Assistant Restaurant Manager and requires a strong hospitality background, high-volume service

Competenze

• Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred.
• Experience as Supervisor in a high-volume restaurant with highest levels of service is preferred.
• A minimum of 2 years of experience working in a 5-star luxury hotel environment.
• Ability to understand guest needs and to deliver superior guest service.
• Proficiency with restaurant POS and cashiering procedures is required.

Mansioni

• Maintain excellent knowledge of the outlet concept, menus, beverages, promotions, and service standards; explain them confidently to guests and train colleagues to do the same.
• Lead each assigned shift from briefing through closing: allocate positions and duties, set priorities, monitor the pace of service, and step in where needed to maintain standards.
• Maintain a great synergy between all outlets within Restaurants, Bars and Experiences as well as the Hotel overall to assure maximum efficiency.
• Inspect guest-facing and back-of-house areas before, during, and after service; ensure cleanliness, organization, equipment readiness, and prompt correction of deficiencies.
• Direct, coach, and hold team members accountable for their assigned duties, service standards, punctuality, grooming, and conduct; address gaps promptly and step in where needed to maintain standards.
• Take the lead on regular team training, including briefings, product knowledge, service standards, role plays, and on-the-job coaching; record completion and check that learning is applied during service.
• Assign and verify side duties, opening and closing tasks, and shift handovers; follow up on unfinished work instead of leaving issues for the next shift.

Conoscenze

Leadership

Team management

Guest service

Arabic language

Formazione

Hospitality/Hospitality Management diploma

Strumenti

Restaurant POS

Cashiering procedures

Descrizione del lavoro

Mandarin Oriental Downtown, Dubai is seeking an RB&E Supervisor to lead the Restaurants, Bars & Experiences team during assigned shifts, ensuring exceptional guest service, readiness, and smooth day-to-day outlet operations. You will oversee colleague training, coaching, and administrative duties while contributing to continuous improvements in performance and guest experience.

The role reports to the Assistant Restaurant Manager and requires a strong hospitality background, high-volume service