Quality & Training Lead — Build QA & Processes from Scratch

ClearGrid; Dubai; On-site; AED 70,000 - 90,000; Full time

Job summary

A fast-growing startup in the debt resolution industry is seeking a Quality Training & Process Development Specialist to take ownership of quality frameworks and agent training. The role involves building QA processes and driving training initiatives to optimize the collections function. The ideal candidate has at least 3 years in QA or training roles and is fluent in Hindi or Urdu. Join us in redefining how collections work!

Qualifications

• 3 years in QA or training roles preferably within collections BPO or contact center environments.
• Hands-on experience setting up QA processes and training structures from the ground up.
• Strong command of regulatory and compliance standards relevant to collections.

Responsibilities

• Build and enhance QA frameworks and compliance monitoring tools.
• Design and deliver onboarding training for new joiners.
• Drive routine call evaluations and deep-dive quality audits.

Skills

Quality Assurance

Training Design

Process Optimization

Regulatory Compliance

Fluent in Hindi or Urdu

Job description

A fast-growing startup in the debt resolution industry is seeking a Quality Training & Process Development Specialist to take ownership of quality frameworks and agent training. The role involves building QA processes and driving training initiatives to optimize the collections function. The ideal candidate has at least 3 years in QA or training roles and is fluent in Hindi or Urdu. Join us in redefining how collections work!