Public Sector CRM & Salesforce Transformation Lead

Auxo Talent; United Arab Emirates; Presencial; AED 260 000 - 380 000; Tempo integral

Resumo da oferta

Leading Global Consulting Firm in the UAE is seeking an experienced Senior Consultant/Manager to lead CRM and Salesforce transformation programmes for public sector clients. The role focuses on defining CRM strategy, customer journeys and transformation roadmaps, translating requirements into Salesforce solutions, and coordinating with delivery teams.

The ideal candidate has strong consulting background, UAE/GCC public sector exposure, and Salesforce certifications.

Qualificações

• CRM transformation experience.
• Experience with Salesforce.
• Public Sector / Government experience.
• Senior Consultant or Manager level.
• Strong consulting background (Big 4, tech, strategy or management consulting).
• Understanding of CRM strategy, customer journeys, business processes and digital transformation.
• Experience working directly with senior client stakeholders.
• Arabic would be an advantage.

Responsabilidades

• Lead CRM and Salesforce transformation programmes for Public Sector / Government clients.
• Define CRM strategy, customer journeys, operating models and transformation roadmaps.
• Translate business requirements into Salesforce functional requirements and solutions.
• Work closely with Salesforce technical, architecture and delivery teams throughout implementation.
• Facilitate workshops and requirements sessions with government and senior client stakeholders.
• Support implementation and optimisation across Sales Cloud, Service Cloud and/or Experience Cloud.
• Manage workstreams, project activities, stakeholders, risks and deliverables.
• Prepare client presentations, recommendations and transformation proposals.

Conhecimentos

CRM transformation

Salesforce

Public sector experience

Senior consultant level

Consulting background

Ferramentas

Sales Cloud

Experience Cloud

Descrição da oferta de emprego

Leading Global Consulting Firm in the UAE is seeking an experienced Senior Consultant/Manager to lead CRM and Salesforce transformation programmes for public sector clients. The role focuses on defining CRM strategy, customer journeys and transformation roadmaps, translating requirements into Salesforce solutions, and coordinating with delivery teams.

The ideal candidate has strong consulting background, UAE/GCC public sector exposure, and Salesforce certifications.