Public Sector CRM & Salesforce Transformation Lead

Auxo Talent; Dubai; On-site; AED 350,000 - 550,000; Full time

Job summary

Auxo Talent is supporting a leading global consulting firm in Dubai to hire an experienced Senior Consultant/Manager – CRM & Salesforce for a major Public Sector digital transformation programme in the UAE.

The role focuses on CRM transformation, Salesforce delivery, and government-sector consulting expertise, requiring engagement with UAE/GCC public sector stakeholders and senior client leadership.

Qualifications

• Public Sector / Government consulting experience.
• Senior Consultant or Manager level experience; not Senior Manager/Director.
• Strong consulting background (Big 4/tech/strategy).
• Knowledge of CRM strategy, customer journeys, business processes, digital transformation.

Responsibilities

• Lead CRM and Salesforce transformation programmes for Public Sector / Government clients.
• Define CRM strategy, customer journeys, operating models and transformation roadmaps.
• Translate business requirements into Salesforce functional requirements and solutions.
• Work closely with Salesforce technical, architecture and delivery teams during implementation.
• Facilitate workshops and requirements sessions with government and senior client stakeholders.
• Support implementation and optimisation across Sales Cloud, Service Cloud and/or Experience Cloud.
• Manage workstreams, project activities, stakeholders, risks and deliverables.
• Prepare client presentations, recommendations and transformation proposals.

Skills

CRM transformation

Salesforce

Public Sector consulting

Stakeholder management

Workshop facilitation

Tools

Sales Cloud

Service Cloud

Experience Cloud

Job description

Auxo Talent is supporting a leading global consulting firm in Dubai to hire an experienced Senior Consultant/Manager – CRM & Salesforce for a major Public Sector digital transformation programme in the UAE.

The role focuses on CRM transformation, Salesforce delivery, and government-sector consulting expertise, requiring engagement with UAE/GCC public sector stakeholders and senior client leadership.