Project Coordinator

Juma Al Majid Holding Group L.L.C; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Juma Al Majid Holding Group L.L.C is seeking a Service Coordination professional in Dubai to oversee service and maintenance activities, liaise with customers, and manage contract renewals and invoicing. The role includes handling spare parts requirements and maintaining service documentation.

The ideal candidate will coordinate with site engineers, ensure timely support to customers and service teams, and maintain accurate records in the ERP system for seamless operation.

Qualifications

• Experience coordinating service/maintenance activities and handling customer requests.
• Ability to prepare and follow up on agreements before expiry dates.
• Strong documentation and invoicing responsibilities.
• Experience with ERP systems for contract and material management.

Responsibilities

• Coordinate service and maintenance activities and ensure timely support to customers and service teams.
• Manage customer communications across all service-related topics.
• Prepare and track agreements before expiry dates; process invoicing and payments.
• Prepare material requisitions for spare parts and maintain records in the ERP system.
• Coordinate with site engineers and service staff to resolve parts, variations, and issues.

Skills

ERP system proficiency

Documentation & reporting

Customer communication

Invoice processing

Spare parts coordination

Contract renewal management

Tools

ERP system

Job description

To coordinate service and maintenance activities, manage customer communication, contract renewals, invoicing, spare parts requirements, and service-related documentation while ensuring timely and efficient support to customers and service teams.

Job Purpose

To coordinate service and maintenance activities, manage customer communication, contract renewals, invoicing, spare parts requirements, and service-related documentation while ensuring timely and efficient support to customers and service teams.

Requirements

• Prepare and submit required documents to customers and follow up on submissions until approval.
• Correspond with customers regarding service, maintenance, documentation, and other related requirements.
• Prepare and follow up on agreements before their expiry dates.
• Post and update signed maintenance agreements in the ERP system.
• Prepare and issue maintenance invoices in accordance with contractual terms and conditions.
• Follow up with customers regarding outstanding payments and invoices.
• Coordinate with site engineers and service staff to resolve issues related to spare parts, payments, agreements, variations, and customer complaints.
• Prepare material requisitions for spare parts required for maintenance and service jobs.
• Prepare and process spare parts requisitions and service requests in the ERP system.
• Maintain accurate records of service contracts, customer requests, invoices, spare parts, and related documentation.
• Provide administrative and coordination support to the service and maintenance team to ensure smooth execution of service activities.