After-Sales & Customer Support Executive – International Projects

Peergrowth; Dubai; On-site; AED 201,000 - 312,000; Full time

Job summary

Peergrowth is seeking an After-Sales & Customer Support Executive to manage post-sales engagement, OEM coordination, spare parts follow-ups, site visits, documentation and payment coordination for its international project consultancy operations.

The role ensures smooth after-sales execution, problem solving, client satisfaction, and long-term relationship management across domestic and international projects involving industrial equipment and plant solutions.

Qualifications

• Experience in after-sales support for industrial equipment or plant projects.
• Ability to coordinate with OEMs, suppliers and internal teams.
• Strong documentation and data management skills.

Responsibilities

• Act as the main contact for post-sales and service-related matters via calls, emails, and meetings.
• Prepare quotations, proposals and order confirmations with internal teams and overseas manufacturers.
• Maintain accurate documentation of communications, quotations, spare part lists, service records, and orders.

Skills

Post-sales support

Customer communication

Stakeholder management

Documentation

MS Excel

MS Office

AutoCAD familiarity

Education

Bachelor's degree in related field

Tools

AutoCAD

Engineering drawings

Job description

The After-Sales & Customer Support Executive will be responsible for managing post-sales customer engagement, OEM coordination, spare parts follow-ups, site visits, documentation, and payment coordination for the company's international project consultancy operations.

The role ensures smooth after-sales execution, problem solving, client satisfaction, and long-term relationship management across domestic and international projects involving industrial equipment and plant solutions

Key Responsibilities

Customer Communication & Support

• Act as the point of contact for customers through calls, emails, and meetings for post-sales and service-related matters
• Address customer queries, service issues, and coordination requirements in a timely and professional manner

Quotations, Orders & Documentation

• Prepare and manage quotations, proposals, and order confirmations in coordination with internal teams and overseas manufacturers
• Maintain accurate documentation of customer communications, quotations, spare part lists, service records, and order status
• Coordinate with manufacturers, service partners, and internal teams to ensure effective after-sales technical and service support
• Support resolution of post-installation, service, or operational issues related to supplied equipment or project deliverables

Site Visits & Project Support

• Visit customer sites and manufacturers’ facilities (domestic and international) as required to support after-sales activities and coordination
• Assist management in site-level coordination, service reviews, and follow-up discussions

Payment & Internal Coordination

• Coordinate with customers and manufacturers for payment follow-ups related to after-sales services and supplies
• Liaise with internal management for approvals, decisions, and escalation handling

Reporting & Systems

• Prepare MIS reports using MS Excel and other MS Office tools for management review
• Use AutoCAD or engineering tools, where required, to understand customer drawings and technical specifications
• Strong verbal and written communication skills for client and OEM coordination
• Customer-centric mindset with strong problem-solving ability
• Proficiency in MS Office (Excel, Word, PowerPoint, Outlook)
• Ability to manage multiple stakeholders, tasks, and deadlines effectively
• High attention to detail, documentation discipline, and teamwork orientation
• Exposure to AutoCAD or engineering drawings is an added advantage

Industry Preference

Experience in Tube and pipe industry, manufacturing heavy machinery, industrial equipment, plant projects, or project-based organizations is preferred.