Product Support Specialist

Remotedxb; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Rightway in Dubai is seeking a proactive Operations/Onboarding specialist to join their healthcare tech team. You will configure SSO integrations, validate data transformations, and set up client engagement in third-party platforms such as Iterable, acting as the primary escalation point for registration and eligibility issues.

Candidates should be highly organized, process-driven, with strong written communication and the ability to work autonomously in a startup environment, with prior

Qualifications

• Highly organized and process-driven with strong documentation habits.
• Structured problem-solving for technical issues.
• Excellent written communication for handoff notes and escalation paths.
• Experience in technical support, onboarding, or operations in healthcare/tech.

Responsibilities

• Configure SSO integrations for client employer portals.
• Execute and validate file transformations for eligibility, accumulator, and claims data.
• Set up custom provider networks in internal systems.
• Configure client engagement programs in third-party platforms like Iterable.
• Serve as the primary escalation point for registration and eligibility issues.
• Monitor file ingestion pipelines and audit processing results.
• Build and maintain SOPs and internal knowledge bases.
• Collaborate with Data Engineering, Client Success, and Product Management to resolve issues and improve tooling.

Skills

Organization

Process documentation

Structured problem-solving

Written communication

Startup environment

Technical support experience

Job description

Responsibilities

• Configure Single Sign-On (SSO) integrations for client employer portals
• Execute and validate file transformations for eligibility, accumulator, and claims data
• Set up custom provider networks in internal systems
• Configure client engagement and wellness programs in third-party platforms like Iterable
• Serve as the primary point of escalation for registration and eligibility issues
• Monitor file ingestion pipelines and audit processing results for accuracy
• Build and maintain standard operating procedures (SOPs) and internal knowledge bases
• Collaborate with Data Engineering, Client Success, and Product Management to resolve issues and improve tooling

Requirements

• Highly organized and process-driven with a focus on documentation
• Structured problem-solving skills for technical issues
• Strong written communication skills for drafting handoff notes and escalation paths
• Adaptable and self-directed in a startup environment
• Previous experience in technical support, client onboarding, or operations within healthcare or technology

About the Company

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Their products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient's care journey through a modern, mobile app.