Bilingual Customer Service Representative

Remotedxb; Dubai; On-site; AED 78,000 - 123,000; Full time

Job summary

Sharecare, a digital healthcare company, seeks a Call Center Specialist in the UAE to handle inbound calls and emails from members and providers. You will evaluate caller needs, document information, and coordinate with internal teams to resolve issues while educating callers on program benefits.

The role requires bilingual fluency in English and Spanish and strong Microsoft Word/Outlook skills. Join a fast-growing team focused on improving care quality and reducing costs.

Qualifications

• High School Diploma.
• Fluent in English and Spanish.
• Medical records experience and knowledge of valid ROI requests.
• Proficiency in Microsoft Word and Outlook.
• Computer keyboard proficiency and internet navigation skills.
• Ability to multi-task in a fast-growing environment.

Responsibilities

• Answer inbound calls from members and providers via telephone and email.
• Identify, evaluate, and prioritize caller needs, questions, and concerns.
• Formulate plans of resolution and respond efficiently to inquiries.
• Maintain customer satisfaction and partner with other teams as needed.
• Perform problem analysis and recommend resolutions according to protocol.
• Proactively educate callers on program benefits.
• Meet or exceed established call center metrics, attendance standards, and quality levels.
• Use computer tools to accurately process and document information.
• Escalate issues internally and follow up on resolutions.

Skills

Bilingual English/Spanish

Medical records experience

Multi-tasking

Strong communication

Education

High School Diploma

Tools

Microsoft Word

Outlook

Job description

Responsibilities

• Answer inbound calls from members and providers via telephone and email


• Identify, evaluate, and prioritize caller needs, questions, and concerns


• Formulate plans of resolution and respond efficiently to inquiries


• Maintain customer satisfaction and partner with other teams as needed


• Perform problem analysis and recommend resolutions according to protocol


• Proactively educate callers on program benefits


• Meet or exceed established call center metrics, attendance standards, and quality levels


• Use computer tools to accurately process and document information


• Escalate issues internally and follow up on resolutions

Requirements

• High School Diploma


• Bilingual fluency in English and Spanish


• Medical records experience and knowledge of valid ROI requests


• Proficiency in Microsoft Word and Outlook


• Computer keyboard proficiency and internet navigation skills


• Ability to multi-task in a fast-growing environment

Preferred Qualifications

• Prior experience in a customer service related field


• Understanding of HIPAA regulations

About the Company

Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs.