Patient Access Supervisor

Remotedxb; Dubai; On-site; AED 350,000 - 520,000; Full time

Job summary

Noctrix Health is seeking a senior leader to manage a Patient Access Case Manager team, overseeing operations, KPIs, and offshore collaboration. You will guide reimbursement workflows, ensure compliance, and drive process improvements across Salesforce-enabled systems.

The role emphasizes strong leadership, payer knowledge, and cross-functional coordination to resolve reimbursement challenges and improve patient experiences.

Qualifications

• Bachelor's degree in Business, Healthcare Administration, Marketing, or related field preferred.
• Minimum 5 years of healthcare industry experience (pharmaceutical, medical device, or reimbursement).
• Minimum 2 years of experience supporting medical device reimbursement involving DME products.
• Previous experience leading or supervising patient access, reimbursement, or case management teams.
• Strong knowledge of benefit investigations, prior authorizations, and insurance reimbursement.
• Experience with commercial insurance, Medicare, Medicaid, and government payers.
• Excellent leadership, coaching, and team development skills.
• Strong analytical and problem-solving abilities.
• Experience with Salesforce or similar CRM and reimbursement management platforms preferred.

Responsibilities

• Lead, coach, and develop a team of Patient Access Case Managers.
• Oversee daily operations to ensure departmental KPIs and service levels are achieved.
• Serve as the primary operational point of contact for offshore support teams and reimbursement vendors.
• Coordinate with Field Sales, Appeals, and cross-functional teams to resolve reimbursement challenges.
• Ensure team adherence to reimbursement workflows and SOPs.
• Develop, implement, and refine departmental KPIs and performance metrics.
• Review workflows to improve operational efficiency and patient experience.
• Provide guidance on benefit investigations, prior authorizations, and claims processing.
• Collaborate with healthcare providers to obtain required clinical documentation.
• Monitor case quality and compliance within Salesforce.
• Lead process improvement initiatives and Salesforce enhancements.

Skills

Leadership

Coaching

Team development

Analytical thinking

Problem solving

Salesforce knowledge

CRM experience

Education

Bachelor's degree in Business/Healthcare/Marketing or related

Tools

Salesforce

Job description

Responsibilities

• Lead, coach, and develop a team of Patient Access Case Managers
• Oversee daily operations to ensure departmental KPIs and service levels are achieved
• Serve as the primary operational point of contact for offshore support teams and reimbursement vendors
• Coordinate with Field Sales, Appeals, and cross-functional teams to resolve reimbursement challenges
• Ensure team adherence to reimbursement workflows and Standard Operating Procedures (SOPs)
• Develop, implement, and refine departmental KPIs and performance metrics
• Review workflows to improve operational efficiency and the patient experience
• Provide guidance on benefit investigations, prior authorizations, and claims processing
• Collaborate with healthcare providers to obtain required clinical documentation
• Monitor case quality and compliance within Salesforce
• Lead process improvement initiatives and Salesforce enhancements

Requirements

• Bachelor's degree in Business, Healthcare Administration, Marketing, or related field preferred
• Minimum 5 years of healthcare industry experience (pharmaceutical, medical device, or reimbursement)
• Minimum 2 years of experience supporting medical device reimbursement involving DME products
• Previous experience leading or supervising patient access, reimbursement, or case management teams
• Strong knowledge of benefit investigations, prior authorizations, and insurance reimbursement
• Experience working with commercial insurance, Medicare, Medicaid, and government payers
• Excellent leadership, coaching, and team development skills
• Strong analytical and problem-solving abilities
• Experience with Salesforce or similar CRM and reimbursement management platforms preferred

Preferred Qualifications

• Experience leading patient access or reimbursement teams within the medical device industry
• Experience implementing KPI-driven performance management programs
• Experience driving operational process improvements and workflow optimization
• Experience supporting Salesforce enhancements or system implementations
• Experience collaborating with offshore support teams and third-party reimbursement vendors
• Knowledge of DME reimbursement policies and payer landscape

About the Company

Noctrix Health is redefining the treatment of chronic neurological disorders with clinically validated therapeutic wearables. We have pioneered the world's first drug-free wearable therapy, clinically proven to alleviate symptoms in adults with drug-resistant Restless Legs Syndrome (RLS).