Enterprise Implementation Manager

Remotedxb; Dubai; On-site; AED 140,000 - 200,000; Full time

Job summary

Arcadia is seeking a Customer Success Lead to manage enterprise accounts from contract signature through retention. You will guide onboarding, coordinate data connector builds, and drive platform adoption while proactively managing risks to protect revenue.

You will lead executive-style conversations, establish regular reviews, and partner with growth teams on renewals and expansions. Strong delivery, advisory, and health-score experience are essential.

Qualifications

• Experience owning client conversations and acting as a trusted advisor.
• Ability to run technical delivery workstreams competently.
• Proficient in project managing technical implementations.
• Ability to identify and escalate account risks early.
• Experience with customer success tools and health scoring.

Responsibilities

• Act as the primary point of accountability for enterprise accounts from contract signature through the relationship lifecycle.
• Lead customers through onboarding and technical work required for go-live, including project managing new data connector builds.
• Proactively build client relationships, drive platform adoption, and resolve risks to ensure retention.
• Lead tactical client conversations, standing touchpoints, and recurring QBRs or EBRs.
• Coordinate cross-team workflows involving data integration and configuration.
• Maintain account health scores and track customer value realization.
• Partner with the Customer Growth and Retention team on renewal and expansion conversations.

Skills

Account management

Project management

Client relationships

Technical delivery

Risk identification

Customer success tools

Tools

CRM tools

Job description

Responsibilities

• Act as the primary point of accountability for enterprise accounts from contract signature through the relationship lifecycle
• Lead customers through onboarding and technical work required for go-live, including project managing new data connector builds
• Proactively build client relationships, drive platform adoption, and resolve risks to ensure retention
• Lead tactical client conversations, standing touchpoints, and recurring Quarterly Business Reviews (QBRs) or Executive Business Reviews (EBRs)
• Coordinate cross-team workflows involving data integration and configuration
• Maintain account health scores and track customer value realization
• Partner with the Customer Growth and Retention team on renewal and expansion conversations

Requirements

• Ability to run technical delivery workstreams competently
• Strong experience owning client conversations and acting as a trusted advisor
• Proficiency in project managing technical implementations
• Ability to identify and escalation account risks early
• Experience with customer success tools and health scoring

About the Company

Arcadia is dedicated to creating a better healthcare world powered by data. Their platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs.