Product Manager (Onboarding/KYC)

Project Management Institute, Inc.; Dubai; On-site; AED 350,000 - 700,000; Full time

Job summary

Project Management Institute, Inc. is seeking a mid-to-senior Product Manager to own the end-to-end Onboarding experience, from Registration through KYC verification to the first deposit.

The role focuses on growth, reducing friction, and maintaining regulatory compliance, targeting a high-conversion onboarding flow. You will partner with Compliance, Risk, Legal, Engineering, Design, and Data teams to deliver impactful features, optimize funnels, and drive activation in a regulated fintech-like

Qualifications

• 5-8+ years of PM experience in onboarding, identity verification (KYC), or payments.
• Growth-minded with a data-driven approach to optimization.
• User-centric and design-focused with strong UX sensibilities.
• Technical and data-savvy; collaborate with engineers and analysts.
• Excellent cross-functional communication with compliance and legal teams.
• Comfortable in fast-paced, ambiguous environments with agile delivery.

Responsibilities

• Own the Onboarding Lifecycle: Define the strategy, roadmap, and execution for the complete Registration > KYC > First Deposit flow.
• Optimize Conversion & Reduce Friction: Run funnel analysis and A/B tests to maximize conversion.
• Balance UX with Compliance: Partner with Compliance, Risk, and Legal to meet regulatory requirements without UX friction.
• Collaborate Cross-Functionally: Work with Engineering, Design, Data, and Ops to translate requirements into clear PRDs.
• Manage Vendor Integrations: Collaborate with IDV and payment providers to optimize performance and speeds.
• Measure & Iterate: Define KPIs (activation rate, time-to-deposit, pass rates) and iterate from data insights.

Skills

Onboarding optimization

KYC/AML understanding

Growth analytics

Cross-functional collaboration

A/B testing

Regulatory compliance awareness

Job description

Product Manager (Onboarding/KYC)

Department: Product

Employment Type: Full Time

Location: Dubai

Description

We are looking for a growth-minded Product Manager (mid to senior level) to own and optimize our end-to-end Onboarding experience. In this role, you will lead the critical user journey from initial Registration through KYC (Know Your Customer) verification to their first Deposit. Your main focus will be driving growth, removing friction, and converting prospective users into active customers while maintaining regulatory compliance.

What You'll Be Doing

• Own the Onboarding Lifecycle: Define the strategy, roadmap, and execution for the complete Registration > KYC > First Deposit flow.
• Optimize Conversion & Reduce Friction: Run funnel analysis and A/B tests to identify drop-off points, streamline user journeys, and maximize user conversion rates.
• Balance UX with Compliance: Partner closely with Compliance, Risk, and Legal teams to meet regulatory requirements (KYC/AML) without creating unnecessary UX friction.
• Collaborate Cross-Functionally: Work with Engineering, Design, Data, and Ops to translate business and regulatory requirements into clear PRDs and deliver impactful features.
• Manage Vendor Integrations: Collaborate with third-party identity verification (IDV) and payment providers to optimize performance, match rates, and approval speeds.
• Measure & Iterate: Define key performance metrics (e.g., activation rate, time-to-deposit, pass rates) and continuously use data insights to iterate on the product.

What You'll Bring

• 5-8+ years of PM Experience: Proven track record in product management, specifically focusing on user onboarding, activation, identity verification (KYC), or payments in Fintech or Crypto.
• Growth Mindset: Deeply metrics-driven with a passion for continuous testing, user acquisition, and optimizing conversion funnels.
• User-Centric & Design-Focused: Demonstrated ability to build frictionless, high-converting digital user experiences.
• Technical & Data Savvy: Experience working closely with engineering teams, APIs, third-party vendor integrations, and analytics tools.
• Cross-Functional Collaborator: Excellent communication skills with an ability to align compliance, engineering, and business stakeholders toward a shared vision.
• Thrives in Fast-Paced Environments: Comfortable with ambiguity, agile delivery practices, and executing 0>1 or 1>N initiatives rapidly.