Product Manager Onboarding KYC

KAST; Dubai; On-site; AED 300,000 - 500,000; Full time

Job summary

KAST is seeking a Product Manager (Onboarding/KYC) in Dubai to own the end-to-end onboarding experience, from Registration through KYC verification to the first deposit. You will drive growth, remove friction, and ensure regulatory compliance while collaborating with Compliance, Risk, Legal, Engineering, and Design.

In this mid-to-senior role, you’ll run funnel analyses, optimize conversion, and manage external IDV and payment integrations, turning users into active customers in a fast-paced

Qualifications

• 5–8+ years of PM experience in onboarding, activation, KYC, or payments in fintech or crypto.
• Proven growth mindset with data-driven funnel optimization.
• Strong collaboration with Compliance, Risk, Legal, and Engineering.

Responsibilities

• Own the Onboarding Lifecycle from Registration to First Deposit.
• Run funnel analyses and A/B tests to improve conversions.
• Balance UX with regulatory requirements (KYC/AML).
• Collaborate with Engineering, Design, Data, and Ops to write PRDs.
• Manage vendor integrations with IDV and payment providers.
• Define KPIs and iterate using data insights.

Skills

Onboarding expertise

KYC/AML knowledge

Growth analytics

Conversion optimization

Cross-functional collaboration

Vendor integrations

API familiarity

Data-driven decision making

Tools

SQL

Mixpanel/Amplitude

APIs

Job description

Job Description:

Product Manager (Onboarding/KYC)

Department: Product

Employment Type: Full Time

Location: Dubai

Description

We are looking for a growth-minded Product Manager (mid to senior level) to own and optimize our end-to-end Onboarding experience. In this role, you will lead the critical user journey from initial Registration through KYC (Know Your Customer) verification to their first Deposit. Your main focus will be driving growth, removing friction, and converting prospective users into active customers while maintaining regulatory compliance.

What You’ll Be Doing

• Own the Onboarding Lifecycle: Define the strategy, roadmap, and execution for the complete Registration > KYC > First Deposit flow.
• Optimize Conversion & Reduce Friction: Run funnel analysis and A/B tests to identify drop‑off points, streamline user journeys, and maximize user conversion rates.
• Balance UX with Compliance: Partner closely with Compliance, Risk, and Legal teams to meet regulatory requirements (KYC/AML) without creating unnecessary UX friction.
• Collaborate Cross‑Functionally: Work with Engineering, Design, Data, and Ops to translate business and regulatory requirements into clear PRDs and deliver impactful features.
• Manage Vendor Integrations: Collaborate with third‑party identity verification (IDV) and payment providers to optimize performance, match rates, and approval speeds.
• Measure & Iterate: Define key performance metrics (e.g., activation rate, time‑to‑deposit, pass rates) and continuously use data insights to iterate on the product.

What You’ll Bring

• 5-8+ years of PM Experience: Proven track record in product management, specifically focusing on user onboarding, activation, identity verification (KYC), or payments in Fintech or Crypto.
• Growth Mindset: Deeply metrics‑driven with a passion for continuous testing, user acquisition, and optimizing conversion funnels.
• User-Centric & Design-Focused: Demonstrated ability to build frictionless, high‑converting digital user experiences.
• Technical & Data Savvy: Experience working closely with engineering teams, APIs, third‑party vendor integrations, and analytics tools.
• Cross‑Functional Collaborator: Excellent communication skills with an ability to align compliance, engineering, and business stakeholders toward a shared vision.
• Thrives in Fast‑Paced Environments: Comfortable with ambiguity, agile delivery practices, and executing 0>1 or 1>N initiatives rapidly.

Requirements: