Process Excellence & Kaizen Specialist

Amazon; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Amazon Now ACES Specialist will drive continuous improvement across the UAE-based store network, leading Lean initiatives and Kaizen activities. You will partner with cross-functional teams to optimize processes, reduce waste, and improve customer experience while maintaining cost discipline.

The role requires strong data-driven decision making, excellent communication, and the ability to influence stakeholders at all levels. This position is based in the UAE and may involve travel across stores.

Qualifications

• Bachelor's degree required.
• Experience at Amazon or with Microsoft Office products.
• Fluent English (speaking, reading, writing).
• Willingness to travel to UAE stores.
• Experience in e-commerce, retail or advertising with data analytics.

Responsibilities

• Manage the Amazon Now store improvement plan focusing on customer experience and cost.
• Develop a culture of continuous improvement and lean thinking.
• Facilitate Kaizen activities.
• Support Lean Standard Work and SOP implementations.
• Train teams across levels in Kaizen.
• Disseminate Lean Standard Work across teams.
• Coordinate and implement the UFG store agenda.
• Lead Leadership Steering Committee (LSC) activities.
• Prioritize LSC process improvements and resources.
• Lead daily Gemba walks to quickly identify barriers.
• Standardize processes to Amazon and MENA benchmarks.
• Collaborate with Process Owners and 3P stores.
• Apply Kaizen, PDCA and Six Sigma concepts when beneficial.

Skills

English fluency

Data analytics

MS Office

E-commerce / retail

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Amazon Now ACES Specialist will drive continuous improvement across the UAE-based store network, leading Lean initiatives and Kaizen activities. You will partner with cross-functional teams to optimize processes, reduce waste, and improve customer experience while maintaining cost discipline.

The role requires strong data-driven decision making, excellent communication, and the ability to influence stakeholders at all levels. This position is based in the UAE and may involve travel across stores.