Program Manager, Continuous Improvement & Kaizen (Dubai)

Amazon; Dubai; On-site; AED 300,000 - 540,000; Full time

Job summary

Amazon Dubai is seeking an experienced ACES Program Manager to lead continuous improvement initiatives for Ultra-Fast Grocery (UFG) operations in the UAE. You will drive standardization, cross-functional collaboration, and tech tool adoption to enhance Last Mile performance and customer experience.

Responsibilities include coordinating Kaizen events, rollout of new tools, and serving as SME for routing and OTR planning.

Qualifications

• 3+ years of program or project management experience.
• 3+ years of working cross functionally with tech and non-tech teams experience.
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience.
• Bachelor's degree
• Advanced knowledge of Excel (Pivot Tables, VLookups) and SQL
• 3+ years of data analysis experience.

Responsibilities

• ACES program manager is focused on supporting UFG operations team to make continuous improvements and standardization efforts in UFG LM stores.
• Own the roll out of new tech/systems to improve Customer experience.
• Plan OTR capacity using historic data and drive routing efficiency reporting.
• Coordinate cross-functional projects and Kaizen events across the delivery network.

Skills

Program management

Cross-functional collaboration

Data analysis

SQL

Excel advanced

Education

Bachelor's degree

Job description

Amazon Dubai is seeking an experienced ACES Program Manager to lead continuous improvement initiatives for Ultra-Fast Grocery (UFG) operations in the UAE. You will drive standardization, cross-functional collaboration, and tech tool adoption to enhance Last Mile performance and customer experience.

Responsibilities include coordinating Kaizen events, rollout of new tools, and serving as SME for routing and OTR planning.