Amazon Customer Excellence Systems (ACES) Specialist, UFG , Amazon Now

Q-Express Documents Transport; Dubai; On-site; AED 279,000 - 424,000; Full time

Job summary

Amazon Now in the UAE is seeking an ACES Specialist to drive process excellence across store operations, using data-driven decisions and Kaizen practices. You will contribute to optimizing store performance and provide teams with the tools to improve outcomes.

The role requires leadership in Lean initiatives and cross-store improvements, with travel across UAE and strong communication across departments. A Bachelor's degree and English fluency are essential, with experience at Amazon or in

Qualifications

• Bachelor's degree required.
• Fluent English (speaking, reading, writing).
• Experience in continuous improvement or process optimization.
• Experience with Kaizen, PDCA, or Six Sigma beneficial.
• Ability to travel to UAE stores.

Responsibilities

• Manage store improvement plan focusing on customer experience at lowest cost.
• Develop a culture of continuous improvement and lean thinking.
• Facilitate Kaizen activities and standard work.
• Train teams in Kaizen and Lean practices.
• Coordinate LSC process improvement activities.
• Lead daily GEMBA activities to identify root causes.
• Standardize processes to align with Amazon/MENA benchmarks.
• Maintain relationships with Process Owners and 3P stakeholders.
• Communicate data-driven insights to drive change.

Skills

Continuous Improvement

Lean Thinking

Kaizen

PDCA

Six Sigma

Data-driven decisions

Change influence

English fluency

Bachelor's degree

Amazon experience

Office tools

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Do you want to be part of a newly formed organization that is designing and launching new business models across MENA? If so, Amazon Now operations is looking for an experienced ACES Specialist with a strong record of achieving results. We are looking to hire an ACES Specialist, Amazon Now who will drive process excellence within our Amazon Now business. You will contribute to the optimization of our store operations, providing teams with knowledge and tools to improve performance.

This is a highly collaborative role where you will work to solve complex problems with simple and practical solutions by developing a deep knowledge of the operation processes. You will creating effective communication plans to provide visibility to all impacted teams to enable overall process alignment.

You will have experience in a similar role in Continuous Improvement. Your ability to influence through change, while using data to drive decisions, will ensure your success in this role.

Key job responsibilities

• Manage the Amazon Now store improvement plan to focus on best customer experience at the lowest cost
• Develop a culture of continuous improvement and lean thinking
• Contribute to and facilitate Kaizen activities
• Help drive the implementation of Lean Standard Work and SOPs
• Train and support all levels in Kaizen activities
• Disseminate Lean Standard Work principles across teams
• Support and manage the UFG store implementation Agenda
• Take ownership for the LSC (Leadership Steering Committee)
• Coordinate and prioritise LSC process improvement activities and resources
• Lead daily GEMBA activities, going to the source of the problem, working with tenacity to rapidly solve associate identified barriers
• Standardize processes to Amazon and MENA/ECCF benchmark standards
• Maintain strong relationships with Process Owners and store 3P stakeholders
• The ability to create and follow data driven arguments to ascertain root cause, then implement Amazon standard or innovate to develop a solve. Agility to react to countermeasures and a bias for action to implement change. The understanding of Kaizen, PDCA and six sigma processes would be advantageous.
• Speak, write, and read fluently in English
• Bachelor's degree
• Experience at Amazon, or experience with Microsoft Office products and applications
• Ability travel to different stores within UAE
• Experience in e-commerce, retail or advertising, or experience working with data analytics and using these metrics to identify problems

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