Amazon Customer Excellence Systems (ACES) Specialist, UFG , Amazon Now

Amazon; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Amazon Now ACES Specialist will drive continuous improvement across the UAE-based store network, leading Lean initiatives and Kaizen activities. You will partner with cross-functional teams to optimize processes, reduce waste, and improve customer experience while maintaining cost discipline.

The role requires strong data-driven decision making, excellent communication, and the ability to influence stakeholders at all levels. This position is based in the UAE and may involve travel across stores.

Qualifications

• Bachelor's degree required.
• Experience at Amazon or with Microsoft Office products.
• Fluent English (speaking, reading, writing).
• Willingness to travel to UAE stores.
• Experience in e-commerce, retail or advertising with data analytics.

Responsibilities

• Manage the Amazon Now store improvement plan focusing on customer experience and cost.
• Develop a culture of continuous improvement and lean thinking.
• Facilitate Kaizen activities.
• Support Lean Standard Work and SOP implementations.
• Train teams across levels in Kaizen.
• Disseminate Lean Standard Work across teams.
• Coordinate and implement the UFG store agenda.
• Lead Leadership Steering Committee (LSC) activities.
• Prioritize LSC process improvements and resources.
• Lead daily Gemba walks to quickly identify barriers.
• Standardize processes to Amazon and MENA benchmarks.
• Collaborate with Process Owners and 3P stores.
• Apply Kaizen, PDCA and Six Sigma concepts when beneficial.

Skills

English fluency

Data analytics

MS Office

E-commerce / retail

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Amazon Customer Excellence Systems (ACES) Specialist, UFG , Amazon Now

Stellen-ID: 10521395 | Q-Express Documents Transport

Do you want to be part of a newly formed organization that is designing and launching new business models across MENA? If so, Amazon Now operations is looking for an experienced ACES Specialist with a strong record of achieving results. We are looking to hire an ACES Specialist, Amazon Now who will drive process excellence within our Amazon Now business. You will contribute to the optimization of our store operations, providing teams with knowledge and tools to improve performance.

This is a highly collaborative role where you will work to solve complex problems with simple and practical solutions by developing a deep knowledge of the operation processes. You will creating effective communication plans to provide visibility to all impacted teams to enable overall process alignment.

You will have experience in a similar role in Continuous Improvement. Your ability to influence through change, while using data to drive decisions, will ensure your success in this role.

Key job responsibilities

• Manage the Amazon Now store improvement plan to focus on best customer experience at the lowest cost
• Develop a culture of continuous improvement and lean thinking
• Contribute to and facilitate Kaizen activities
• Help drive the implementation of Lean Standard Work and SOPs
• Train and support all levels in Kaizen activities
• Disseminate Lean Standard Work principles across teams
• Support and manage the UFG store implementation Agenda
• Take ownership for the LSC (Leadership Steering Committee)
• Coordinate and prioritise LSC process improvement activities and resources
• Lead daily GEMBA activities, going to the source of the problem, working with tenacity to rapidly solve associate identified barriers
• Standardize processes to Amazon and MENA/ECCF benchmark standards
• Maintain strong relationships with Process Owners and store 3P stakeholders
• The ability to create and follow data driven arguments to ascertain root cause, then implement Amazon standard or innovate to develop a solve. Agility to react to countermeasures and a bias for action to implement change. The understanding of Kaizen, PDCA and six sigma processes would be advantageous.

Requirements

• Speak, write, and read fluently in English
• Bachelor's degree
• Experience at Amazon, or experience with Microsoft Office products and applications
• Ability travel to different stores within UAE
• Experience in e-commerce, retail or advertising, or experience working with data analytics and using these metrics to identify problems

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.