ACES Specialist , AE AMZL ACES

Amazon; Dubai; On-site; AED 240,000 - 400,000; Full time

Job summary

Amazon Dubai is seeking an ACES Team Lead to drive process standardization in last mile (LM) operations. You will lead improvements, establish governance for delivery stations, and work with station management to share best practices and metrics that raise quality, speed and cost efficiency.

The role demands hands-on problem solving, strong analytical skills, and the ability to coordinate across multiple teams including operations, IT and training.

Qualifications

• Experience in distribution and/or fulfillment in fast-paced logistics environments.
• Strong analytical and problem-solving abilities with data-driven mindset.
• Fluent in English with strong written and spoken communication skills.
• High level of interpersonal skills and ability to collaborate across teams.
• Willingness to work non-traditional shifts including nights.

Responsibilities

• Contribute to deep dive and identify obstacles to improve on-road and in-station quality metrics.
• Deployment and audit of new/existing process standards and upgrades with station management and stakeholders.
• Support development and piloting of process improvements and benchmarking initiatives.
• Contribute to audit initiatives and support results-driven action planning.
• Lead and design process governance for delivery associates’ working hours and headroom utilization.

Skills

Distribution processes

Fulfillment processes

Analytical skills

Problem-solving

Fluent in English

Interpersonal communication

Flexible schedule incl nights

Tools

MS Office (Excel)

Job description

The goal of Amazon Logistics is to build a world class last mile operation. Amazon Logistics aims to exceed the expectations of our customers by ensuring that orders no matter how large or small are delivered as quickly accurately and cost effectively as possible.

To continue to drive process excellence within our Last mile Delivery business we are currently looking for a ACES Specialist.

As an ACES (Amazon Customer Excellence Systems) Team Lead you will drive process standardization on AE LM operations. As a member of the ACES team itself you will contribute to the optimization of the delivery stations operations providing station with sufficient knowledge and appropriate tools to improve performance.

Your goal is to lead LM productivity agenda by solving complex problems with simple and practical solutions by developing a deep knowledge of the operation processes. Creating effective communication plans to provide visibility to all impacted teams of the organization will help you to enable overall process alignment.

Key job responsibilities

On-ground ACES POC & foremost contact for station management regarding process improvements and benchmarking you will work on effective change processes and contribute to network standardization via best practice sharing. You are in charge of monitoring the logistics and delivery success through set in station and on road performance indicators.

In this position you are a key driver for successful order execution thus positively influence our customer satisfaction.

• Contribute to deep dive & understand obstacles to improve On the road and under the roof quality metrics.
• Deployment & audit of New/Existing Process Standards and upgrades within the delivery station partnering with station management and several stakeholders
• Support development and continuous piloting of process improvements and ongoing benchmarking initiatives
• Contribute to audit initiatives and support results-driven action planning.
• Lead and design process governance for Delivery associates working hours and head room utilization.

This role will be based in the delivery stations. You are willing to work in non-traditional shift patterns which include nights.

We are open to hiring candidates to work out of one of the following locations:

Dubai ARE

BASIC QUALIFICATIONS

• Experienced in Distribution and/or Fulfillment processes ideally in fast-paced industrial logistics or production environment.
• Proven analysis and problem-solving skills.
• You feel responsible for the quality of your work whilst striving for steady excellence and optimization
• Fluent in English
• High level of written verbal and interpersonal skills
• Work a flexible schedule & work area including nights

PREFERRED QUALIFICATIONS

• Basic understanding of Lean methodology
• Analytical skills (able to identify problem root cause predict issues by looking at data and Key Performance Indicators)
• Orientation towards detail and precision
• Ability to deep dive in operations process and develop ideas for process challenges
• Capable of working the entire MS Office suite especially Excel
• Proactive problem solving and hands on approach
• Ability to learn new skills and information and adapt to changes and deliver results whilst working in a fast-paced environment