Car Service Concierge | Customer Care & Repairs

Al Tayer Group; Sharjah; On-site; AED 60,000 - 90,000; Full time

Job summary

Al Tayer Group in the United Arab Emirates seeks an experienced Service Advisor to provide professional service to customers by accurately recording and organizing repair and maintenance jobs. You will guide customers through assessments, communicate costs, and prepare clear work instructions for technicians.

Responsibilities include delivering vehicles with courtesy, upselling service packages, keeping customers informed of progress, and building lasting relationships to sustain aftersales

Qualifications

• Vocational qualification in automotive trade or Diploma in Automobile Engineering.
• Graduate with relevant automotive education may apply.

Responsibilities

• Receive and greet customers and discuss service needs.
• Explain service costs and prepare clear work instructions for technicians.
• Inspect finished work to ensure quality and customer satisfaction.
• Keep customers updated on progress and delivery.
• Upsell accessories and service packages.
• Maintain relationship with customers for repeat business.
• Follow up on WIP and delivery timelines.

Skills

Customer service

Communication

Sales upselling

Time management

Education

Diploma in Automobile Engineering

Vocational qualification in automotive trade

Job description

Al Tayer Group in the United Arab Emirates seeks an experienced Service Advisor to provide professional service to customers by accurately recording and organizing repair and maintenance jobs. You will guide customers through assessments, communicate costs, and prepare clear work instructions for technicians.

Responsibilities include delivering vehicles with courtesy, upselling service packages, keeping customers informed of progress, and building lasting relationships to sustain aftersales