Premium Rooms Controller — Front Office & Guest Experience

Paramount Hotel Dubai; Dubai; On-site; AED 112,000 - 167,000; Full time

Job summary

Paramount Hotel Dubai is seeking a Front Office Coordinator to manage room allocations, coordinate with Housekeeping, Reservations, and other departments to ensure accurate room status and timely updates.

The role requires solid knowledge of Front Office operations and OPERA PMS, with exceptional organizational and multitasking abilities, in a proactive team environment to deliver seamless guest experiences in a luxury 5-star setting.

Qualifications

• Experience in a 5-star luxury hotel and Front Office operations.
• Strong knowledge of OPERA PMS.
• Excellent organizational and time-management skills.
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
• People-oriented with strong communication and interpersonal skills.

Responsibilities

• Assign rooms and coordinate with Housekeeping to ensure accurate and timely room status updates.
• Monitor and control arrival and departure rooms.
• Manage and monitor the OPERA system and action trace reports.
• Process online payments and audit profile updates.
• Review routing instructions, group blocks, routings, cashiering comments, and room allocations.
• Prepare room allocations for upselling opportunities.
• Balance room inventory and coordinate with Reservations regarding room availability.
• Monitor OOS (Out of Service) and OOO (Out of Order) room status.
• Monitor queue rooms and coordinate with guests once rooms are ready.
• Prepare room allocations for next-day early arrivals, pre-registered bookings, connecting rooms, and special guest requests.
• Review room discrepancies and same-day due-outs, coordinating with guests and arranging extensions when required.
• Maintain accurate room status and ensure smooth communication between Front Office, Housekeeping, Reservations, and other relevant departments.

Skills

Front Office operations

OPERA PMS

Organizational skills

Time-management

Attention to detail

Communication

Interpersonal skills

Team player

Tools

OPERA PMS

Job description

Paramount Hotel Dubai is seeking a Front Office Coordinator to manage room allocations, coordinate with Housekeeping, Reservations, and other departments to ensure accurate room status and timely updates.

The role requires solid knowledge of Front Office operations and OPERA PMS, with exceptional organizational and multitasking abilities, in a proactive team environment to deliver seamless guest experiences in a luxury 5-star setting.