Premium Dining Waiter/Waitress – Guest Experiences

Mandarin Oriental Group; Abu Dhabi; Sur place; AED 50 000 - 100 000; Plein temps

Avantages offerts par ce poste

Learning & Development

MOstay

Health & Wellness

Retirement Plans

Résumé du poste

Emirates Palace Mandarin Oriental, Abu Dhabi is seeking a Restaurants, Bars & Experiences Waiter/Waitress to join our RB&E team. You will deliver warm, attentive, personalized service, manage a designated section, and promote our signature experiences and seasonal offerings.

Based at Emirates Palace Mandarin Oriental in Abu Dhabi, the role requires knowledge of food and beverage service standards, strong guest engagement, and the ability to thrive in a fast-paced, guest-focused environment.

Qualifications

• Previous Food & Beverage or customer service experience preferred.
• Good knowledge and understanding of food and beverage service standards.
• Passion for guest engagement and creating memorable experiences.
• Strong communication and interpersonal skills.
• Good command of English; additional language skills are an advantage.
• Professional, guest-focused, and detail-oriented.
• Able to work effectively in a fast-paced and team-oriented environment.

Responsabilités

• Provide warm, attentive, and personalized service throughout the guest journey.
• Build positive guest connections and create memorable moments.
• Anticipate guest needs and respond to requests promptly.
• Handle guest enquiries, preferences, and special requests.
• Manage a designated restaurant section during service.
• Prepare and maintain mise en place, table settings, and service areas.
• Coordinate with kitchen and bar teams and service colleagues to ensure seamless service delivery.
• Ensure accuracy in order taking, billing, and payment processing.
• Maintain hygiene, safety, and presentation standards in accordance with established procedures.
• Demonstrate strong knowledge of menus, beverages, and other Mandarin Oriental restaurant and bars within the hotel.
• Recommend and promote food, beverages, and experiences to enhance guest satisfaction and revenue performance.
• Promote signature experiences, seasonal offerings, and outlet initiatives.
• Identify opportunities to enhance guest satisfaction and contribute to restaurant performance.

Connaissances

Customer service

Food & Beverage

Communication

Teamwork

English

Description du poste

Emirates Palace Mandarin Oriental, Abu Dhabi is seeking a Restaurants, Bars & Experiences Waiter/Waitress to join our RB&E team. You will deliver warm, attentive, personalized service, manage a designated section, and promote our signature experiences and seasonal offerings.

Based at Emirates Palace Mandarin Oriental in Abu Dhabi, the role requires knowledge of food and beverage service standards, strong guest engagement, and the ability to thrive in a fast-paced, guest-focused environment.