Luxury Waiter/Waitress — MOstay Benefits & Guest Excellence

Mandarin Oriental Hotel Group Limited; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Emirates Palace Mandarin Oriental, Abu Dhabi is seeking a Restaurants, Bars & Experiences Waiter/Waitress to join the RB&E team. Based at the Emirates Palace, you will deliver warm, attentive service and support smooth operation across outlets, ensuring guest satisfaction.

You will bring knowledge of menus and beverages, coordinate with kitchen and bar teams, manage a restaurant section, and aim to enhance revenue through memorable guest experiences.

Qualifications

• Previous Food & Beverage or customer service experience preferred.
• Good knowledge of food and beverage service standards.
• Strong communication and interpersonal skills.

Responsibilities

• Provide warm, attentive service throughout the guest journey.
• Build guest connections and create memorable moments.
• Anticipate guest needs and respond to requests promptly.
• Handle guest inquiries, preferences, and special requests.
• Manage a designated restaurant section during service.
• Prepare mise en place, table settings, and service areas.
• Coordinate with kitchen and bar teams and service colleagues to ensure seamless service delivery.
• Ensure accuracy in order taking, billing, and payment processing.
• Maintain hygiene, safety, and presentation standards.
• Demonstrate knowledge of menus, beverages, and other Mandarin Oriental restaurant and bars within the Hotel.
• Recommend and promote food, beverages, and experiences to enhance guest satisfaction and revenue performance.
• Promote signature experiences, seasonal offerings, and outlet initiatives.
• Identify opportunities to enhance guest satisfaction and contribute to restaurant performance.

Skills

F&B experience

Customer service

Guest engagement

Communication skills

English proficiency

Job description

Emirates Palace Mandarin Oriental, Abu Dhabi is seeking a Restaurants, Bars & Experiences Waiter/Waitress to join the RB&E team. Based at the Emirates Palace, you will deliver warm, attentive service and support smooth operation across outlets, ensuring guest satisfaction.

You will bring knowledge of menus and beverages, coordinate with kitchen and bar teams, manage a restaurant section, and aim to enhance revenue through memorable guest experiences.