Guest Experience Waiter/Waitress – F&B Service Pro

Mandarin Oriental Hotel Group; Abu Dhabi; On-site; AED 34,000 - 62,000; Full time

Job summary

Mandarin Oriental Hotel Group in Abu Dhabi seeks a Restaurants Bars & Experiences Waiter/Waitress to deliver warm, attentive service across restaurant, bar and signature experiences.

You will know menus and beverages, maintain mise en place, coordinate with kitchen and bar teams, and promote guest experiences to drive satisfaction and revenue. Fluency in English is essential, additional language skills are a plus.

Qualifications

• Experience in Food & Beverage or customer service preferred.
• Knowledge of food & beverage service standards.
• passion for guest engagement and creating memorable experiences.
• Strong communication and interpersonal skills.
• Good command of English; additional languages are a plus.
• Professional, guest-focused and detail-oriented.
• Able to work effectively in a fast-paced, team-oriented environment.

Responsibilities

• Provide warm, attentive and personalized service throughout the guest journey.
• Build positive guest connections and create memorable moments.
• Anticipate guest needs and respond to requests promptly.
• Handle guest enquiries, preferences and special requests.
• Manage a designated restaurant section during service.
• Prepare and maintain mise en place, table settings and service areas.
• Coordinate with kitchen and bar teams to ensure seamless service delivery.
• Ensure accuracy in order taking, billing and payment processing.
• Maintain hygiene, safety and presentation standards per procedures.
• Demonstrate strong knowledge of menus, beverages and Mandarin Oriental restaurant and bars.
• Promote signature experiences and seasonal offerings to enhance guest satisfaction and revenue.

Skills

Good communication

Interpersonal skills

Guest engagement

Team player

English proficiency

Detail oriented

Fast-paced environment

Job description

Mandarin Oriental Hotel Group in Abu Dhabi seeks a Restaurants Bars & Experiences Waiter/Waitress to deliver warm, attentive service across restaurant, bar and signature experiences.

You will know menus and beverages, maintain mise en place, coordinate with kitchen and bar teams, and promote guest experiences to drive satisfaction and revenue. Fluency in English is essential, additional language skills are a plus.