Restaurants, Bars & Experiences Supervisor

Mandarin Oriental Hotel Group; Abu Dhabi; On-site; AED 134,000 - 201,000; Full time

Job summary

Mandarin Oriental Emirates Palace, Abu Dhabi, seeks a Restaurants, Bars & Experiences Supervisor within the Restaurants, Bars & Experiences Department. The role ensures guests are served to high standards and reports to the Assistant Restaurant Manager.

You will train colleagues and coordinate shifts to maintain seamless service and quality across outlets. The position requires hospitality management certification, luxury hotel experience, and exceptional communication skills.

Qualifications

• Must have a Diploma or Certification in Hospitality Management.
• Outstanding written and verbal communication skills.
• Passionate about guest service with an engaging personality.
• Physically agile and able to stand for extended periods.
• Well-groomed, professional appearance.
• Italian language will be an advantage.

Responsibilities

• Carry out duties requested by management related to hotel operations.
• Explain outlet concepts and F&B offerings to guests and train colleagues.
• Oversee and manage shifts to ensure smooth operation and service sequence.
• Coordinate with other outlets and the hotel for maximum efficiency.
• Provide direction and support to outlet colleagues during operating hours.
• Train colleagues in standards and policies under the Outlet Manager.
• Ensure front and back of house areas are clean and tidy.
• Identify areas for service and F&B quality improvements from guest feedback.
• Encourage proactive communication to promote teamwork and enthusiasm.
• Maintain Mandarin Oriental Emirates Palace grooming standards.

Skills

Guest service

Verbal communication

Written communication

Physically agile

Professional appearance

Education

Diploma in Hospitality Management

Job description

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Restaurants, Bars & Experiences Department, the Restaurants, Bars & Experiences Supervisor is responsible for ensuring that guests are served food and beverage according to the standards of Emirates Palace Mandarin Oriental. The Waiter/Waitress reports to the Assistant Restaurant Manager.

As a Restaurants, Bars & Experiences Supervisor, you will be responsible for the following duties:

To carry out any additional duties requested by management, related to hotel operational activities.

Have a very good understanding of the outlet’s concept and food and beverage offerings and be able to verbally explain those to guests and to train colleagues on them.

Oversee and manage shifts effectively to ensure a smooth and effective overall operation by guiding colleagues on and personally involving himself in all required aspects of the sequence of service.

Maintain a great synergy between all outlets within Restaurants, Bars & Experiences as well as the Hotel overall to assure maximum efficiency.

Provide direction and support to all outlet colleagues at any time, particularly during the operational hours.

Support the Restaurant/ Outlet Manager when required to train colleagues in accordance with the applicable standards and policies.

Follow his/her side duty schedule and assure all tasks are always completed in a timely manner.

Assure the back and front of house areas in the outlet are always clean and tidy.

Constantly identify areas for improvement in service and food and beverage quality through guest comments, comment cards and guest incident reports and share observations and recommendations with the Outlet Manager.

Encourage proactive, efficient, and effective communication within the outlet in order to promote a climate of teamwork and enthusiasm.

Ensure that Mandarin Oriental Emirates Palace, Abu Dhabi’s grooming and appearance standards are implemented and always maintained to reflect an image of professionalism and care

Supervise and coordinate that all outlet equipment and utensils are kept in good conditions by proper day to day handling of all applicable utensils and by assuring that side duties are carried out as assigned

Checking in advance on manning levels and other parameters affecting shifts daily.

Support the Restaurant/ Outlet Manager to maintain a clear overview of all POS- point of sales, by carrying out regular checks on accuracy of all items.

Ensure proper presentation of all menus: current, clean, and presentable.

To maintain and organize appropriate stock levels and ensure sufficient inventory for daily usage.

Following up with daily and weekly requisitions as requested by the restaurant manager.

Verify colleagues’ clock in and clock out records and maintain the attendance system on a daily basis.

To report through the assigned system and follow up all maintenance defaults affecting delivery of service.

To ensure cashiering is carried out properly by the team and daily cash and credit collections are in order and submitted to accounting after end of shift.

To perform and check all duties related to restaurant opening and closing check list.

Assist the hostess with floor plan and follow up with any guest enquires.

Effectively handle any kind of customer complaints being verbal or written. More severe customer complains will be reported to managers without fail.

Assist colleagues in ensuring general table maintenance throughout the service.

Ensure team product knowledge is maintained, updated and regular tested.

Desired Candidate Profile

As a Restaurants, Bars & Experiences Supervisor, we expect from you:

• Certification or Diploma in Hospitality Management is preferred
• Previous experience in a luxury hotel is preferred, resort experience will be a plus
• Passionate about guest service with an engaging personality
• Well-groomed, professional appearance
• Outstanding written and verbal communication skills
• Physically agile, and able to stand for extended periods
• Italian language will be an advantage