Restaurants, Bars & Experiences Waiter/Waitress - Talea

Mandarin Oriental Group; Abu Dhabi; On-site; AED 50,000 - 100,000; Full time

Benefits offered by this job

Learning & Development

MOstay

Health & Wellness

Retirement Plans

Job summary

Emirates Palace Mandarin Oriental, Abu Dhabi is seeking a Restaurants, Bars & Experiences Waiter/Waitress to join our RB&E team. You will deliver warm, attentive, personalized service, manage a designated section, and promote our signature experiences and seasonal offerings.

Based at Emirates Palace Mandarin Oriental in Abu Dhabi, the role requires knowledge of food and beverage service standards, strong guest engagement, and the ability to thrive in a fast-paced, guest-focused environment.

Qualifications

• Previous Food & Beverage or customer service experience preferred.
• Good knowledge and understanding of food and beverage service standards.
• Passion for guest engagement and creating memorable experiences.
• Strong communication and interpersonal skills.
• Good command of English; additional language skills are an advantage.
• Professional, guest-focused, and detail-oriented.
• Able to work effectively in a fast-paced and team-oriented environment.

Responsibilities

• Provide warm, attentive, and personalized service throughout the guest journey.
• Build positive guest connections and create memorable moments.
• Anticipate guest needs and respond to requests promptly.
• Handle guest enquiries, preferences, and special requests.
• Manage a designated restaurant section during service.
• Prepare and maintain mise en place, table settings, and service areas.
• Coordinate with kitchen and bar teams and service colleagues to ensure seamless service delivery.
• Ensure accuracy in order taking, billing, and payment processing.
• Maintain hygiene, safety, and presentation standards in accordance with established procedures.
• Demonstrate strong knowledge of menus, beverages, and other Mandarin Oriental restaurant and bars within the hotel.
• Recommend and promote food, beverages, and experiences to enhance guest satisfaction and revenue performance.
• Promote signature experiences, seasonal offerings, and outlet initiatives.
• Identify opportunities to enhance guest satisfaction and contribute to restaurant performance.

Skills

Customer service

Food & Beverage

Communication

Teamwork

English

Job description

Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Restaurants, Bars & Experiences Waiter/Waitress to join our Restaurants, Bars & Experiences – Talea team.

Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city’s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Restaurants, Bars & Experiences Department, the Restaurants, Bars & Experiences Waiter/Waitress is responsible for delivering exceptional dining experiences through warm, attentive and personalized service while supporting the smooth operation of the outlet and contributing to the overall success of the Restaurants, Bars & Experiences (RB&E) operation. The Restaurants, Bars & Experiences Waiter/Waitress reports to the Restaurants, Bars & Experiences Assistant Restaurant Manager.

As Restaurants, Bars & Experiences Waiter/Waitress, you will beresponsiblefor the following duties:

• Provide warm, attentive, and personalized servicethroughout the guest journey.
• Build positive guest connections and create memorable moments.
• Anticipate guest needs and respond to requests promptly.
• Handle guest enquiries, preferences, and special requests.
• Manage a designated restaurant section during service.
• Prepare andmaintainmiseenplace,table settings, and service areas.
• Coordinatewithkitchen and bar teamsand service colleaguesto ensure seamless servicedelivery.
• Ensure accuracy in order taking, billing, and payment processing.
• Maintain hygiene, safety, and presentation standardsin accordance withestablished procedures.
• Demonstrate strong knowledge of menus, beverages, andother Mandarin Orientalrestaurant and barswithin the Hotel.
• Recommend and promote food, beverages, and experiences to enhance guest satisfaction and revenue performance.
• Promote signature experiences, seasonal offerings, and outlet initiatives.
• Identifyopportunities to enhance the guest satisfaction and contribute to restaurant performance.

As Restaurants, Bars & Experiences Waiter/Waitress, weexpectfrom you:

• PreviousFood & Beverage or customer service experience preferred.
• Good knowledgeand understandingof food and beverage service standards.
• Passion for guest engagement and creating memorable experiences.
• Strong communicationand interpersonal skills.
• Good command of English;additionallanguage skills are an advantage.
• Professional, guest-focused, and detail-oriented.
• Able to work effectively in a fast-pacedand team-oriented environment.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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