Premium Butler - Guest Relations & Concierge

Jumeirah Group - Other locations; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality venue in the UAE is looking for a Butler to join its Guest Relations department. The ideal candidate will ensure guests have an exceptional experience by handling their needs, from escorting them to their rooms to processing orders accurately. With a focus on customer satisfaction and attention to detail, this role offers an attractive tax-free salary, generous benefits, and the opportunity to work for a prestigious brand in the hospitality industry.

Benefits

Attractive tax-free salary

Generous food and beverage benefits

Reduced hotel rates

Excellent health care package

Life insurance

Responsibilities

• Greet and escort guests to their room, handle guests’ luggage and handle special requests.
• Anticipate customer needs, including those with special requirements.
• Take and process guest orders accurately and maintain menu knowledge.
• Carry out guest registration and cashiering tasks per service standards.
• Recognize customer dissatisfaction and resolve issues promptly.
• Maintain the cleanliness of the Butler Pantry and ensure supplies are stocked.

Skills

Problem solving

Team work

Creative

Project Management Skills

Detail orientated

Job description

A luxury hospitality venue in the UAE is looking for a Butler to join its Guest Relations department. The ideal candidate will ensure guests have an exceptional experience by handling their needs, from escorting them to their rooms to processing orders accurately. With a focus on customer satisfaction and attention to detail, this role offers an attractive tax-free salary, generous benefits, and the opportunity to work for a prestigious brand in the hospitality industry.