Premium Automotive Service Advisor – Aftersales

AlFuttaim; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

Al-Futtaim Automotive is seeking a motivated Service Advisor for Lexus Aftersales in Dubai. You will be the main contact for customers, translating service needs into actions and coordinating with workshop teams to deliver quality maintenance and repairs.

A focus on premium service, revenue targets, and customer loyalty is essential. The ideal candidate has 3–5 years in a Service Advisor role within an automotive dealership and holds a Diploma or Bachelor in Automobile/Mechanical Engineering.

Qualifications

• Diploma or Bachelor in Automobile/Mechanical Engineering required.
• 3–5 years of Service Advisor experience in automotive dealership.
• Strong English communication; Arabic an advantage.

Responsibilities

• Build and maintain strong relationships with Lexus customers.
• Deliver premium customer experience throughout the vehicle service journey.
• Coordinate with workshop teams to ensure timely service.
• Support revenue targets and upsell relevant services.
• Maintain customer satisfaction and loyalty.

Skills

Customer service

Communication

Upselling

Relationship management

Teamwork

Education

Diploma in Automobile Engineering

Bachelor in Mechanical Engineering

Tools

SAP

Microsoft Office

Job description

Al-Futtaim Automotive is seeking a motivated Service Advisor for Lexus Aftersales in Dubai. You will be the main contact for customers, translating service needs into actions and coordinating with workshop teams to deliver quality maintenance and repairs.

A focus on premium service, revenue targets, and customer loyalty is essential. The ideal candidate has 3–5 years in a Service Advisor role within an automotive dealership and holds a Diploma or Bachelor in Automobile/Mechanical Engineering.