Service Advisor - Lexus Automotive Aftersales

AlFuttaim; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

Al-Futtaim Automotive is seeking a motivated Service Advisor for Lexus Aftersales in Dubai. You will be the main contact for customers, translating service needs into actions and coordinating with workshop teams to deliver quality maintenance and repairs.

A focus on premium service, revenue targets, and customer loyalty is essential. The ideal candidate has 3–5 years in a Service Advisor role within an automotive dealership and holds a Diploma or Bachelor in Automobile/Mechanical Engineering.

Qualifications

• Diploma or Bachelor in Automobile/Mechanical Engineering required.
• 3–5 years of Service Advisor experience in automotive dealership.
• Strong English communication; Arabic an advantage.

Responsibilities

• Build and maintain strong relationships with Lexus customers.
• Deliver premium customer experience throughout the vehicle service journey.
• Coordinate with workshop teams to ensure timely service.
• Support revenue targets and upsell relevant services.
• Maintain customer satisfaction and loyalty.

Skills

Customer service

Communication

Upselling

Relationship management

Teamwork

Education

Diploma in Automobile Engineering

Bachelor in Mechanical Engineering

Tools

SAP

Microsoft Office

Job description

Service Advisor - Lexus Automotive Aftersales Job Snapshot - Role: Service Advisor - Lexus Automotive Aftersales - Location: Dubai, United Arab Emirates - Industry: Automotive - Function: Technical Customer Service - Experience: 3-5 years as a Service Advisor in an automotive dealership - Job Type: Full Time - Work Arrangement: On-site Position Overview Al-Futtaim Automotive is looking for an experienced Service Advisor to join its Lexus Aftersales team at Dubai Al Badia. The role focuses on delivering a premium customer service experience, building long-term customer relationships, and supporting the commercial performance of the service department. As a Service Advisor, you will act as a key point of contact for Lexus customers, understand their vehicle service requirements, provide professional technical advice, and coordinate with workshop teams to ensure services are completed correctly and on time. The position combines customer relationship management with automotive technical knowledge, service revenue generation, and effective communication. You will be responsible for maintaining customer satisfaction, supporting retention and loyalty, achieving monthly revenue targets, and ensuring compliance with Al-Futtaim 's service standards. The ideal candidate will have 3-5 years of Service Advisor experience within an automotive dealership, a Diploma or Bachelor 's degree in Automobile or Mechanical Engineering, and strong customer-handling skills. Job Details - Country: United Arab Emirates - City: Dubai - Industry: Automotive - Function: Technical Customer Service - Salary: Not disclosed - Gender: No Preference - Candidate Nationality: Not specified - Job Type: Full Time - Work Arrangement: On-site - Job Requisition ID: 181999 - Service Location: Lexus Dubai Al Badia

What You Will Do

• Build and maintain strong, professional relationships with Lexus customers.
• Deliver a premium customer experience throughout the vehicle service journey.
• Understand customer concerns and provide appropriate service advice.
• Maintain regular communication to strengthen customer confidence and loyalty.
• Support customer retention through attentive service and effective follow-up.
• Represent the Lexus brand professionally during customer interactions.

Service Consultation and Technical Advice

• Discuss vehicle service requirements with customers and provide clear, accurate information.
• Apply automotive technical knowledge to explain relevant service processes and requirements.
• Coordinate with workshop teams to support the correct completion of vehicle servicing.
• Focus on achieving right-first-time service outcomes.
• Ensure customer expectations are clearly communicated to the relevant workshop personnel.
• Support a smooth transition between customer reception, workshop activities, and vehicle delivery.

Service Revenue and Sales Performance

• Contribute to the achievement of monthly service revenue targets.
• Identify appropriate opportunities for additional service sales.
• Recommend relevant services based on customer and vehicle requirements.
• Apply effective upselling techniques while maintaining customer trust.
• Manage service discounts responsibly in accordance with company procedures.
• Balance commercial objectives with customer satisfaction and service quality.

Vehicle Service Progress and Delivery

• Monitor vehicle service progress through coordination with workshop teams.
• Keep customers informed about the status of their vehicles.
• Communicate relevant service updates in a timely and professional manner.
• Coordinate with workshop personnel to support agreed delivery commitments.
• Help ensure customers receive accurate information about expected vehicle readiness.
• Support on-time vehicle delivery through effective communication and follow-up.

Customer Complaints and Service Recovery

• Respond professionally to customer complaints and service concerns.
• Work with relevant team members to resolve issues efficiently.
• Maintain clear communication with customers throughout the resolution process.
• Support positive customer outcomes through practical problem-solving.
• Contribute to customer satisfaction and service evaluation performance.
• Identify recurring customer concerns and communicate them to the appropriate management team.

Service Standards and Operational Compliance

• Follow Al-Futtaim Automotive policies and established service procedures.
• Maintain consistent customer service standards across assigned activities.
• Ensure customer communication reflects the premium Lexus service experience.
• Coordinate effectively with Reception Managers, Aftersales Managers, and workshop personnel.
• Support departmental objectives for revenue, customer satisfaction, and service quality.
• Maintain professional conduct and accountability when handling customer requirements.

Qualifications and Experience

Educational Requirements

• Diploma or Bachelor 's degree in Automobile Engineering or Mechanical Engineering.

Professional Experience

• Minimum 3-5 years of experience working as a Service Advisor in an automotive dealership.
• Practical understanding of automotive service operations.
• Experience communicating with customers regarding vehicle service requirements.
• Ability to support service revenue targets and customer satisfaction objectives.
• Familiarity with automotive dealership processes and technical service information.

Required Technical Knowledge

• Strong understanding of automotive products and vehicle service processes.
• Knowledge of automotive technical terminology and service requirements.
• Ability to explain vehicle service information clearly to customers.
• Understanding of dealership Aftersales operations.
• Proficiency in Microsoft Office applications.
• Ability to coordinate effectively with automotive workshop teams.

Preferred Technical Skills

• Knowledge of SAP is preferred.

Communication and Language Requirements

• Strong English communication skills.
• Excellent interpersonal and customer-handling abilities.
• Ability to communicate technical information in a customer-friendly manner.
• Arabic language skills are an advantage.

Required Professional Competencies

• Strong customer service orientation.
• Ability to establish lasting customer relationships.
• Effective communication and relationship management skills.
• Commercial awareness and appropriate upselling ability.
• Strong coordination and teamwork capabilities.
• Ability to manage customer concerns professionally.
• Commitment to customer satisfaction and service quality.
• Good organizational and follow-up skills.
• Ability to work effectively in a target-driven Aftersales environment.
• Flexibility to work extended hours when necessary to meet business targets and customer commitments.

About the Lexus Aftersales Team

The Service Advisor will work closely with the Reception Manager, Aftersales Managers, and Workshop Teams at Lexus Dubai Al Badia. The team focuses on delivering a consistent premium service experience while achieving monthly sales targets, meeting vehicle delivery commitments, and maintaining strong customer satisfaction results. Effective communication between customer-facing and workshop teams is central to ensuring that vehicle service requirements are understood and completed correctly.

About Al-Futtaim Automotive

Al-Futtaim Automotive is one of the region 's leading mobility businesses, operating across eight countries in the Middle East, Asia, and North Africa. With a portfolio of more than 25 internationally recognized brands, the division provides mobility products and services covering passenger vehicles, commercial vehicles, and industrial equipment. Its capabilities include logistics, leasing, aftersales, and financial services, supporting customers throughout the vehicle ownership journey. Al-Futtaim Automotive focuses on innovation, digital transformation, and customer experience to develop mobility solutions for individuals, businesses, and communities. The division employs more than 9,000 colleagues working across its automotive operations.

About Al-Futtaim Group

Established in the 1930s and headquartered in Dubai, Al-Futtaim is a diversified privately held regional business operating across more than 20 countries. The Group has business interests in automotive, financial services, real estate, retail, and healthcare. With more than 40,000 employees, Al-Futtaim represents over 200 internationally recognized brands, including Toyota, Lexus, IKEA, ACE, and Marks and Spencer. Al-Futtaim focuses on digital innovation, artificial intelligence, sustainable growth, and strategic partnerships while creating long-term value for customers, communities, and business partners.