Auto Service Advisor – Drive Revenue & Delight

Al-Futtaim; Dubai; On-site; AED 90,000 - 150,000; Full time

Job summary

Al-Futtaim is seeking a customer-focused Service Advisor for Lexus in Dubai. You will be the face of the brand, delivering a seamless aftersales journey and ensuring satisfaction, loyalty, and revenue growth.

You will work with a reception/aftersales team to meet targets, maintain high service scores, and deliver a premium customer experience. Strong English skills are required; Arabic is a plus.

Qualifications

• Experience: Minimum of 3-5 years as a Service Advisor in an automotive dealership.
• Technical Knowledge: Solid understanding of automotive products, processes, and technical details.
• Language Skills: Strong English communication; Arabic is a plus.

Responsibilities

• Build relationships with customers to enhance retention and loyalty.
• Drive monthly revenue through upselling and discount management.
• Address customer needs with expert advice, ensuring service quality.
• Provide timely updates on vehicle progress and delivery.
• Handle customer concerns to boost satisfaction and service scores.

Skills

Relationship building

Upselling

Communication

Customer focus

Education

Diploma/Bachelors in Automobile/Mechanical Eng

Tools

SAP

MS Office

Job description

Al-Futtaim is seeking a customer-focused Service Advisor for Lexus in Dubai. You will be the face of the brand, delivering a seamless aftersales journey and ensuring satisfaction, loyalty, and revenue growth.

You will work with a reception/aftersales team to meet targets, maintain high service scores, and deliver a premium customer experience. Strong English skills are required; Arabic is a plus.