Service Advisor | Al-Futtaim Motors | Lexus

Al-Futtaim; Dubai; On-site; AED 90,000 - 150,000; Full time

Job summary

Al-Futtaim is seeking a customer-focused Service Advisor for Lexus in Dubai. You will be the face of the brand, delivering a seamless aftersales journey and ensuring satisfaction, loyalty, and revenue growth.

You will work with a reception/aftersales team to meet targets, maintain high service scores, and deliver a premium customer experience. Strong English skills are required; Arabic is a plus.

Qualifications

• Experience: Minimum of 3-5 years as a Service Advisor in an automotive dealership.
• Technical Knowledge: Solid understanding of automotive products, processes, and technical details.
• Language Skills: Strong English communication; Arabic is a plus.

Responsibilities

• Build relationships with customers to enhance retention and loyalty.
• Drive monthly revenue through upselling and discount management.
• Address customer needs with expert advice, ensuring service quality.
• Provide timely updates on vehicle progress and delivery.
• Handle customer concerns to boost satisfaction and service scores.

Skills

Relationship building

Upselling

Communication

Customer focus

Education

Diploma/Bachelors in Automobile/Mechanical Eng

Tools

SAP

MS Office

Job description

About Al-Futtaim

Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world's most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.

Job Requisition ID: 181999

About Al-Futtaim

Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world's most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.

Overview Of The Role

Are you ready to be the face of Lexus in Dubai Al Badia? We're looking for passionate and customer-focused Service Advisor to join our team. In this role, you'll represent our brand and deliver a seamless aftersales journey to our customers, ensuring satisfaction, loyalty, and revenue growth.

What You Will Do

• Build Relationships: Create strong, long-lasting connections with customers to enhance retention and loyalty.
• Achieve Targets: Drive monthly revenue through strategic upselling and smart discount management.
• Consult & Deliver: Address customer needs with expert advice, ensuring vehicles are serviced right the first time.
• Keep Customers Informed: Provide timely updates on vehicle progress, maintaining our on-time delivery promise.
• Resolve Concerns: Handle customer complaints efficiently, ensuring satisfaction and enhancing service scores.
• Adhere to Standards: Follow all company policies and procedures to deliver a consistent, premium customer experience.

Required Skills To Be Successful

• Experience: Minimum of 3-5 years as a Service Advisor in an automotive dealership.
• Technical Knowledge: A solid understanding of automotive products, processes, and technical details.
• Customer Service: A passion for going the extra mile to delight customers.
• Language Skills: Strong English communication skills; Arabic is a plus!

About The Team

You'll work closely with our Reception Manager, Aftersales Managers, and Workshop Teams. Together, you'll achieve monthly sales targets, deliver exceptional customer service, and ensure outstanding scores in evaluations.

What Equips You For The Role

• Diploma or Bachelor's degree in Automobile/Mechanical Engineering.
• Proficiency in MS Office (SAP knowledge preferred).
• Excellent communication and customer-handling skills.
• A strong team player with the flexibility to work extended hours to meet targets and customer commitments.

Al-Futtaim Automotive is one of the region's leading mobility businesses, operating across eight countries in the Middle East, Asia and North Africa. With a portfolio of more than 25 world-leading brands, we deliver one of the region's most comprehensive mobility ecosystems. Our capabilities span passenger vehicles, commercial vehicles and industrial equipment, backed by integrated logistics, leasing, aftersales and financial services that deliver a seamless customer experience across every stage of the mobility journey. Our vision is to become a world-class mobility player, creating better experiences for our customers through innovation, digital transformation and a relentless focus on customer experience. We work alongside some of the world's most trusted automotive brands to shape the future of mobility, delivering solutions that meet the evolving needs of individuals, businesses and communities. Behind everything we do is a team of more than 9,000 colleagues united by ambition, collaboration and a shared commitment to progress. Together, we're shaping the future of mobility, embracing new technologies and creating better experiences for our customers. At Al-Futtaim Automotive, you'll be empowered to turn ambition into action and help move our customers, our business and your career forward.