Phone & Guest Services Desk Agent

St. Regis Hotels & Resorts; Dubai; Sur place; AED 67 000 - 89 000; Plein temps

Résumé du poste

St. Regis Hotels & Resorts in Dubai is seeking a Front Desk Associate to answer, record, and relay guest calls and requests.

You will operate the telephone switchboard, coordinate wake-up calls, and assist guests with information and internet access, ensuring smooth communication and a warm, polished welcome. The role requires professional language, the ability to multitask, and adherence to brand standards.

Qualifications

• Answer and process guest calls and requests.
• Maintain professional communication with guests.
• Operate telephone switchboard and assist with wake-up calls and information requests.

Responsabilités

• Answer, record, log, and process all guest calls, requests, questions, or concerns.
• Monitor lines and relay messages accurately to guests and staff.
• Assist guests with internet access and directions to service providers.
• Assist bell/valet staff as needed and follow company policies.

Connaissances

Clear communication

Customer service

Telephone etiquette

Multitasking

Formation

High school diploma or GED

Outils

POS systems

Computers

Description du poste

St. Regis Hotels & Resorts in Dubai is seeking a Front Desk Associate to answer, record, and relay guest calls and requests.

You will operate the telephone switchboard, coordinate wake-up calls, and assist guests with information and internet access, ensuring smooth communication and a warm, polished welcome. The role requires professional language, the ability to multitask, and adherence to brand standards.