Personal Service Technician - Diagnostics

AlFuttaim; Dubai; On-site; AED 133,920 - 200,880; Full time

Job summary

Al-Futtaim Automotive in Dubai is seeking a Personal Service Technician - Diagnostics to lead advanced vehicle diagnostics, repair, and EV maintenance. You will own the service journey from appointment booking to vehicle handover, ensuring accurate reporting, high first‑time fix rates, and premium Polestar service standards.

You will work within the Polestar Aftersales team, mentor junior technicians, and coordinate with parts, warranty, and customers.

Qualifications

• IMI Light Vehicle Master Technician Level 3‑4 qualification or equivalent.
• Advanced OEM certification such as Diagnostic Master, Gold Technician, Level 3 Technician, or an equivalent credential.
• Minimum 6‑7 years of experience as a Light Vehicle Technician.
• At least 2 years of direct experience as a Diagnostic Technician.

Responsibilities

• Manage customer service appointments from initial booking through vehicle handover.
• Review customer concerns and obtain complete information about reported vehicle symptoms.
• Perform advanced diagnostic testing on electrical, mechanical, electronic, and software‑related vehicle systems.

Skills

Advanced vehicle diagnostics

Electrical diagnostics

Repair cost explanations

Education

IMI Light Vehicle Master Technician Level 3‑4

Advanced OEM certification

Tools

Polestar diagnostic platforms

OEM diagnostic platforms

Job description

Personal Service Technician - Diagnostics Job Snapshot

Role: Personal Service Technician - Diagnostics

Location: Dubai, United Arab Emirates

Industry: Automotive

Function: Technician

Experience: Minimum 6-7 years

Job Type: Full-time

Position Overview: Personal Service Technician - Diagnostics in Dubai, United Arab Emirates is an automotive hiring opportunity combining advanced vehicle diagnostics, repair expertise, electric vehicle maintenance, workshop administration, and direct customer service. The role supports the complete service journey from appointment booking and vehicle reception through fault diagnosis, repair completion, invoicing, and final handover. This position is suited to an experienced diagnostic technician with strong electrical, mechanical, and electronic systems knowledge who can deliver premium Polestar service standards while maintaining high first‑time‑fix rates, workshop productivity, accurate reporting, and customer satisfaction.

Job Details

Country: United Arab Emirates
City: Dubai
Industry: Automotive
Function: Technician
Salary: 12000-18000 (Estimated salary range based on similar jobs in the city; confirm the final offer with the employer)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time

Job Context

The Personal Service Technician - Diagnostics will combine the responsibilities of a senior diagnostic technician with customer‑facing service coordination. The role requires ownership of the vehicle service process, including appointment planning, technical assessment, repair execution, customer communication, work order administration, and vehicle delivery. Working within the Polestar Aftersales team, the technician will help improve workshop efficiency, repair quality, customer trust, and electric mobility service capability. The position also contributes to technical development by supporting junior technicians and sharing diagnostic knowledge across the workshop.

Key Responsibilities

• Manage customer service appointments from initial booking through vehicle handover.
• Review customer concerns and obtain complete information about reported vehicle symptoms.
• Schedule workshop activities according to vehicle requirements, technician availability, and promised delivery times.
• Welcome customers professionally and explain the service process clearly.
• Conduct vehicle reception checks and record relevant condition, mileage, warning messages, and customer observations.
• Prepare accurate work orders and ensure all requested work is properly documented.
• Perform advanced diagnostic testing on electrical, mechanical, electronic, and software‑related vehicle systems.
• Use Polestar and OEM diagnostic platforms to identify faults accurately.
• Interpret diagnostic trouble codes, live data, system readings, wiring diagrams, and technical documentation.
• Carry out complex fault‑finding procedures using approved diagnostic methods.
• Perform periodic maintenance, repairs, component replacement, software‑related procedures, and accessory installation.
• Follow Polestar repair manuals, technical instructions, service bulletins, and quality requirements.
• Complete all repairs according to approved technical and safety standards.
• Apply the Fix It Right process to improve first‑time repair performance.
• Verify that identified faults have been resolved before vehicle release.
• Conduct post‑repair testing and quality inspections where required.
• Record diagnostic findings, repair actions, measurements, and test results accurately.
• Maintain complete Electronic Vehicle Check records.
• Prepare clear technical reports that explain faults, recommendations, and completed work.
• Communicate technical findings to customers in clear and professional language.
• Explain repair requirements, estimated costs, service recommendations, and expected completion times.
• Obtain customer approval before completing additional work outside the original service request.
• Provide timely updates if repairs, parts availability, or technical findings affect delivery commitments.
• Review completed work and invoices with customers during vehicle handover.
• Ensure customers understand the repairs performed and any future maintenance requirements.
• Process warranty, goodwill, leasing, and insurance‑related documentation accurately.
• Follow approved warranty policies, claim requirements, coding standards, and supporting evidence procedures.
• Maintain accurate work order, labour, parts, customer, and invoicing information.
• Use Dealer Management Systems and workshop platforms correctly.
• Coordinate with parts, service, warranty, technical support, and workshop colleagues.
• Support daily workshop productivity, efficiency, and vehicle throughput targets.
• Complete assigned repairs within approved labour times without compromising quality.
• Escalate complex technical cases to the appropriate technical support channel.
• Maintain workshop tools, special service equipment, and diagnostic devices in good condition.
• Confirm that measuring and diagnostic equipment remains calibrated and updated.
• Report damaged, missing, or unreliable tools and equipment promptly.
• Follow health, safety, security, and environmental requirements throughout all workshop activities.
• Maintain compliance with 5S workplace organization principles.
• Keep work bays, equipment, tools, and vehicle protection materials clean and properly arranged.
• Follow electric vehicle and high‑voltage safety procedures where applicable.
• Use appropriate personal protective equipment and approved isolation practices.
• Mentor junior technicians and provide practical technical guidance.
• Support fault diagnosis training and workshop capability development.
• Share lessons learned from complex repairs and recurring technical concerns.
• Participate in technical training, product updates, service meetings, and continuous improvement initiatives.
• Maintain current knowledge of Polestar technology, electric vehicles, diagnostic systems, and repair methods.

Ideal Profile

• IMI Light Vehicle Master Technician Level 3‑4 qualification or equivalent.
• Advanced OEM certification such as Diagnostic Master, Gold Technician, Level 3 Technician, or an equivalent credential.
• Minimum 6‑7 years of experience as a Light Vehicle Technician.
• At least 2 years of direct experience as a Diagnostic Technician.
• Previous experience within an authorized automotive dealership is preferred.
• Customer‑facing automotive service experience or previous Service Advisor exposure is highly desirable.
• Strong knowledge of vehicle electrical, mechanical, electronic, and computer‑controlled systems.
• Advanced diagnostic and fault‑finding capability.
• Experience working with electric vehicles, hybrid systems, or advanced automotive technologies is advantageous.
• Ability to use OEM diagnostic software, special service tools, test equipment, and workshop systems.
• Skilled in interpreting wiring diagrams, repair manuals, technical bulletins, and diagnostic data.
• Practical understanding of workshop operations, repair processes, warranty requirements, and quality controls.
• Ability to explain technical issues clearly to customers and non‑technical colleagues.
• Strong written communication skills for preparing diagnostic reports and repair findings.
• Good customer relationship management and service recovery ability.
• Strong organization, administration, and time management skills.
• Ability to manage repairs, customer communication, documentation, and delivery deadlines simultaneously.
• Good computer literacy and familiarity with Dealer Management Systems.
• Strong commitment to safety, quality, productivity, and customer satisfaction.
• Team‑oriented approach with the ability to coach and support less experienced technicians.
• Valid driving licence is required.
• Professional conduct and attention to detail suitable for a premium electric vehicle service environment.

Skills Set

• Advanced vehicle diagnostics
• Technician
• Electric vehicle maintenance
• Automotive fault finding
• Electrical diagnostics
• Electronic system diagnostics
• Mechanical repairs
• OEM diagnostic systems
• Diagnostic trouble codes
• Live data analysis
• Wiring diagram interpretation
• Technical report writing
• Polestar service standards
• Periodic vehicle maintenance
• Accessory fitment
• Fix It Right process
• First‑time‑fix improvement
• Electronic Vehicle Checks
• Work order administration
• Warranty documentation
• Goodwill claims
• Leasing documentation
• Insurance repair documentation
• Dealer Management Systems
• Customer service
• Customer communication
• Vehicle handover
• Repair cost explanation
• Workshop productivity
• Quality inspection
• Diagnostic equipment calibration
• Special service tools
• Electric vehicle safety
• High‑voltage safety
• HSSE compliance
• 5S workplace standards
• Technical mentoring
• Workshop training
• Automotive aftersales

Why Join Us

This opportunity provides a distinctive combination of advanced technical work, customer interaction, electric mobility, and premium automotive service delivery. The role offers direct exposure to Polestar diagnostic systems, electric vehicle technology, workshop quality processes, and customer journey management.

The successful candidate will join a modern Automotive Aftersales operation where technical expertise, first‑time repair quality, customer satisfaction, and productivity are highly valued. The position also offers a strong pathway toward master technician, technical support, workshop leadership, training, or Aftersales management roles.

About the Company

Al‑Futtaim Automotive is a major division of Al‑Futtaim Group with operations across the Middle East, Asia, and Africa, covering vehicle distribution, manufacturing, leasing, mobility solutions, and aftersales services. Its Polestar Aftersales team supports an innovative electric performance brand through advanced diagnostics, specialist repairs, customer‑focused service, and modern workshop standards, while Al‑Futtaim Automotive provides the regional scale, technical infrastructure, and career development opportunities needed to support long‑term growth.