Technical Support Engineer | Al-Futtaim Automotive

Al Futtaim Private Company (LLC); Abu Dhabi; On-site; AED 150,000 - 210,000; Full time

Job summary

Al Futtaim Private Company (LLC) in Abu Dhabi seeks an experienced Master Technician to diagnose complex electric vehicle systems, guide service teams, and resolve challenging cases with high quality. You will perform remote and field support, provide detailed reports, and escalate critical issues as needed.

Requires six years in automotive service, including three years as a Master Technician, plus EV diagnostics expertise and leadership skills to coach technicians and maintain Fix It Right

Qualifications

• Diploma or equivalent in Mechanical or Electrical Engineering.
• Extensive specialised training in electric vehicle technology may be considered.
• IMI Electric/Hybrid Vehicle Level 3 or Level 4 certification would be an advantage.
• At least six years of experience in automotive service and repair, including three years as a Master Technician.
• Strong knowledge of automotive electronics, onboard diagnostics, and new-generation vehicles.
• Practical understanding of electric and plug-in hybrid vehicle systems.
• Proven experience in technical diagnosis, troubleshooting, and repair support.
• Strong leadership, analytical, communication, planning, and coaching skills.

Responsibilities

• Provide diagnostic support for complex technical and electrical vehicle concerns.
• Validate reported technical issues and recommend suitable repair solutions.
• Deliver remote technical assistance to service teams.
• Conduct field visits when hands-on technical support is required.
• Prepare and submit detailed technical and quality reports.
• Follow up on technical cases until an appropriate resolution is achieved.
• Escalate unresolved or critical technical issues to the relevant stakeholders.
• Analyse failed components and coordinate their submission for further investigation when required.
• Provide on-the-job coaching to technicians to support quality repairs and Fix It Right performance.
• Ensure the availability of relevant technical literature, service bulletins, software-update equipment, and special tools.
• Support service teams in applying modern diagnostic and repair methods.

Skills

Automotive electrical systems

Diagnostic troubleshooting

Onboard diagnostics

EV components and powertrain

Automotive diagnostic tools

Technical reporting

Analytical planning

Coaching and Teamwork

Applying new tech knowledge

Customer-focused repair quality

Education

Diploma in Mechanical or Electrical Engineering

Extensive EV technology training

Tools

IMI Electric/Hybrid Vehicle Level 3/4

Job description

• Provide diagnostic support for complex technical and electrical vehicle concerns.
• Validate reported technical issues and recommend suitable repair solutions.
• Deliver remote technical assistance to service teams.
• Conduct field visits when hands-on technical support is required.
• Prepare and submit detailed technical and quality reports.
• Follow up on technical cases until an appropriate resolution is achieved.
• Escalate unresolved or critical technical issues to the relevant stakeholders.
• Analyse failed components and coordinate their submission for further investigation when required.
• Provide on-the-job coaching to technicians to support quality repairs and Fix It Right performance.
• Ensure the availability of relevant technical literature, service bulletins, software-update equipment, and special tools.
• Support service teams in applying modern diagnostic and repair methods.

Required Skills to Be Successful

• Strong knowledge of automotive electrical and electronic systems.
• Advanced diagnostic and troubleshooting capabilities.
• Sound knowledge of onboard diagnostic systems and modern vehicle technology.
• In-depth understanding of electric vehicle components and powertrain systems.
• Familiarity with modern automotive diagnostic tools and repair methods.
• Ability to prepare clear and accurate technical reports.
• Strong analytical, planning, and organisational skills.
• Effective communication, coaching, and team-building capabilities.
• Ability to apply new technical knowledge and concepts in a changing automotive environment.
• Customer-focused approach with a strong commitment to repair quality.

About the Team

You will be part of a professional aftersales technical support team focused on diagnostic excellence, repair quality, and customer satisfaction. You will work closely with technical managers, service locations, technicians, and other stakeholders to resolve complex vehicle concerns and promote a strong quality-service culture.

What Equips You for the Role

• Diploma or equivalent qualification in Mechanical Engineering, Electrical Engineering, or a related technical discipline.
• Extensive specialised training in electric vehicle technology may be considered.
• IMI Electric/Hybrid Vehicle Level 3 or Level 4 certification would be an advantage.
• At least six years of experience in automotive service and repair, including a minimum of three years as a Master Technician within dealer service operations or an equivalent environment.
• Strong knowledge of automotive electronics, onboard diagnostics, and new-generation vehicles.
• Practical understanding of electric and plug-in hybrid vehicle systems.
• Proven experience in technical diagnosis, troubleshooting, and repair support.
• Strong leadership, analytical, communication, planning, and coaching skills.