Polestar Specialist - Electric Vehicle Sales

AlFuttaim; Dubai; On-site; AED 89,000 - 156,000; Full time

Job summary

Al-Futtaim in Dubai is seeking a Polestar Specialist - Electric Vehicle Sales to join our premium automotive team. You will engage visitors at the Polestar Space, educate them on EV technology, and tailor demonstrations to individual lifestyle needs.

The role combines product education, lead generation, and high-end customer service to drive brand advocacy and sales in a luxury retail environment. Fluency in English and a UAE driving license are required, with 2+ years in premium sales

Qualifications

• Bachelor's degree preferred; strong customer-facing experience also considered.

Responsibilities

• Achieve vehicle sales targets while upholding premium customer experience.
• Welcome customers and introduce the Polestar brand.
• Understand customer needs and recommend suitable EV solutions.
• Deliver presentations covering Polestar features, technology, and charging.
• Maintain follow-up with prospects and build a healthy sales pipeline.
• Record inquiries and manage opportunities in sales systems.

Skills

Electric vehicle sales

Premium retail

Customer relationship management

Lead generation

Sales negotiation

Product demonstrations

Pipeline management

Sales systems

Brand advocacy

UAE driving license

Education

Bachelor's Degree

Job description

Polestar Specialist - Electric Vehicle Sales Job Snapshot Role: Polestar Specialist - Electric Vehicle Sales Location: Dubai, United Arab Emirates Industry: Automotive Function: Sales Representative Experience: Minimum 2 years Job Type: Full-time

Job Details Country: United Arab Emirates City: Dubai Industry: Automotive Function: Sales Representative Salary: 8000-14000 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer. Gender: Any Candidate Nationality: Any Job Type: Full-time

Role Context

The Polestar Specialist will serve as a customer-facing brand representative within the Polestar Space, introducing visitors to electric mobility through informative, engaging, and highly personalized interactions. Rather than relying solely on conventional vehicle selling, the role combines product education, relationship building, lead conversion, premium retail service, and brand advocacy. Customers will be guided through vehicle technology, electric driving concepts, ownership considerations, and available purchasing options in a clear and approachable way. Strong performance will contribute directly to vehicle sales, customer satisfaction, referral business, and the wider adoption of premium electric mobility in the UAE.

Key Responsibilities

• Achieve individual and branch vehicle sales targets while maintaining premium customer experience standards.
• Welcome prospective customers and create an engaging introduction to the Polestar brand.
• Understand customer lifestyle, mobility needs, preferences, and purchasing considerations before recommending suitable solutions.
• Deliver compelling presentations covering Polestar vehicles, features, technology, performance, sustainability, and electric mobility.
• Explain EV technology and vehicle functionality in simple language that customers can understand confidently.
• Build strong relationships with prospective and existing customers to encourage repeat purchases and referrals.
• Maintain regular follow-up with active prospects throughout the decision-making and purchase journey.
• Use company sales and prospecting systems to record enquiries, activities, opportunities, and customer interactions.
• Develop a healthy sales pipeline through disciplined prospecting and lead management.
• Convert qualified enquiries into vehicle sales through effective consultation, negotiation, and follow-up.
• Contribute to strong customer satisfaction, Customer Experience, CSI, and feedback results.
• Maintain accurate sales documentation and ensure all transactions comply with company procedures.
• Follow approved cash handling, credit, and financial control requirements.
• Keep current knowledge of Polestar models, specifications, software features, charging requirements, and product developments.
• Maintain awareness of EV charging infrastructure and developments affecting electric vehicle ownership.
• Monitor competitor products, pricing, technology, customer propositions, and wider automotive market trends.
• Support product launches, showroom activities, customer events, and brand engagement initiatives.
• Work collaboratively with the Space Manager and wider team to maintain an inspiring retail environment.
• Resolve customer concerns professionally and remain composed when handling challenging situations.
• Coordinate with relevant internal departments to provide customers with accurate information and smooth transaction support.
• Encourage brand advocacy by creating memorable and informative customer interactions.
• Maintain high standards of personal presentation, communication, and professionalism as a front-line brand representative.

Ideal Profile

Candidates should ideally hold a Bachelor 's Degree, although strong practical experience in premium customer-facing environments may also provide suitable preparation for the position. A minimum of 2 years of experience is required within luxury retail, premium hospitality, airline services, automotive sales, customer experience, event management, or another highly customer-focused environment. Previous experience delivering premium branded experiences is particularly valuable. Automotive or electric vehicle knowledge will strengthen suitability, although the ability to learn technical information and explain it clearly is equally important. Candidates should demonstrate strong sales, negotiation, influencing, prospecting, and customer relationship skills with evidence of achieving commercial targets. A valid UAE driving license is required. Fluent English communication is essential. Arabic is desirable, while additional languages such as Urdu, Hindi, Tagalog, Farsi, or other regional languages will be advantageous in supporting a diverse UAE customer base. The successful professional will be energetic, self-motivated, commercially aware, and comfortable working in a premium environment where customer education and relationship quality are as important as closing the sale.

Skills Set

• Electric vehicle sales
• Automotive sales
• Premium retail
• Luxury customer experience
• Polestar vehicles
• Electric mobility
• EV technology
• EV product knowledge
• Vehicle presentations
• Product demonstrations
• Customer relationship management
• Lead generation
• Prospecting
• Lead conversion
• Pipeline management
• Sales negotiation
• Deal closing
• Customer experience
• Customer satisfaction
• CSI
• Brand advocacy
• Customer referrals
• Sales systems
• Sales documentation
• EV charging infrastructure
• Automotive market trends
• Competitor analysis
• Conflict resolution
• Premium brand representation
• UAE driving license

Why Join Us

This position offers direct exposure to one of the fastest-evolving areas of the Automotive market: premium electric mobility. Customers increasingly expect sales professionals to understand not only vehicles but also charging, software, sustainability, ownership experience, and emerging EV technologies. Working within the Polestar environment provides an opportunity to develop specialist electric vehicle knowledge while strengthening premium sales, customer experience, and relationship management capabilities. Al-Futtaim 's wider automotive platform also creates potential pathways into senior sales, EV product specialization, key account management, customer experience leadership, or broader mobility roles.

About the Company

Al-Futtaim is a diversified privately held regional business headquartered in Dubai, United Arab Emirates. Established in the 1930s, the Group operates across automotive, financial services, real estate, retail, and healthcare, employing more than 35000 people across over 20 countries in the Middle East, Asia, and Africa. Al-Futtaim partners with more than 200 international brands and continues to expand through customer-focused operations, strategic investment, and long-term regional growth.