Senior Diagnostics Technician – EV & Customer Care

AlFuttaim; Dubai; On-site; AED 133,920 - 200,880; Full time

Job summary

Al-Futtaim Automotive in Dubai is seeking a Personal Service Technician - Diagnostics to lead advanced vehicle diagnostics, repair, and EV maintenance. You will own the service journey from appointment booking to vehicle handover, ensuring accurate reporting, high first‑time fix rates, and premium Polestar service standards.

You will work within the Polestar Aftersales team, mentor junior technicians, and coordinate with parts, warranty, and customers.

Qualifications

• IMI Light Vehicle Master Technician Level 3‑4 qualification or equivalent.
• Advanced OEM certification such as Diagnostic Master, Gold Technician, Level 3 Technician, or an equivalent credential.
• Minimum 6‑7 years of experience as a Light Vehicle Technician.
• At least 2 years of direct experience as a Diagnostic Technician.

Responsibilities

• Manage customer service appointments from initial booking through vehicle handover.
• Review customer concerns and obtain complete information about reported vehicle symptoms.
• Perform advanced diagnostic testing on electrical, mechanical, electronic, and software‑related vehicle systems.

Skills

Advanced vehicle diagnostics

Electrical diagnostics

Repair cost explanations

Education

IMI Light Vehicle Master Technician Level 3‑4

Advanced OEM certification

Tools

Polestar diagnostic platforms

OEM diagnostic platforms

Job description

Al-Futtaim Automotive in Dubai is seeking a Personal Service Technician - Diagnostics to lead advanced vehicle diagnostics, repair, and EV maintenance. You will own the service journey from appointment booking to vehicle handover, ensuring accurate reporting, high first‑time fix rates, and premium Polestar service standards.

You will work within the Polestar Aftersales team, mentor junior technicians, and coordinate with parts, warranty, and customers.