EV Service Technician – Diagnostics & Customer Care

AlFuttaim; Dubai; On-site; AED 134,000 - 201,000; Full time

Job summary

Al-Futtaim Automotive in Dubai, UAE, seeks a highly skilled Personal Service Technician for Polestar Aftersales. The role blends advanced diagnostics with customer interaction, from booking and reception to repair updates, invoicing, and handover.

The ideal candidate brings 6–7 years as a Light Vehicle Technician, 2+ years in diagnostics, and strong EV/high-voltage expertise, adhering to OEM standards and Fix It Right principles.

Qualifications

• IMI Light Vehicle Master Technician Level 3-4 or equivalent.
• Advanced OEM certification such as Diagnostic Master or Gold Technician.
• 6–7 years as Light Vehicle Technician.
• 2+ years as Diagnostic Technician in dealership environment.
• EV, hybrid or high-voltage experience preferred.
• Customer-facing experience in service operations.
• Warranty processing experience; knowledge of SAP.

Responsibilities

• Perform advanced diagnostics, repairs, periodic maintenance, and accessory fitment per OEM guidelines.
• Manage service appointments, vehicle reception, technical consultations, repair updates, invoicing, handover.
• Diagnose and resolve vehicle concerns using advanced EV diagnostic tools.
• Follow Fix It Right process to improve first-time repair performance.
• Prepare warranty documents and warranty claims per OEM requirements.
• Coach junior technicians and maintain HSSE compliance.

Skills

EV diagnostics

High-voltage systems

Customer service

Root cause analysis

Warranty processing

Diagnostics tools

Education

IMI Master Technician Level 3-4

Tools

SAP

OEM diagnostic tools

Job description

Al-Futtaim Automotive in Dubai, UAE, seeks a highly skilled Personal Service Technician for Polestar Aftersales. The role blends advanced diagnostics with customer interaction, from booking and reception to repair updates, invoicing, and handover.

The ideal candidate brings 6–7 years as a Light Vehicle Technician, 2+ years in diagnostics, and strong EV/high-voltage expertise, adhering to OEM standards and Fix It Right principles.