Workshop Team Leader - Volvo Service

AlFuttaim; Dubai; On-site; AED 156,000 - 246,000; Full time

Job summary

Al-Futtaim is seeking a Workshop Team Leader - Volvo Service in Dubai to lead the Volvo Personal Service team, drive daily planning, provide technical guidance, and coach technicians for improved productivity and service quality.

The role focuses on reducing delays, maintaining high service standards, enabling EV competency, and achieving strong customer satisfaction. UAE driving license is required and training through Al-Futtaim Automotive Academy is offered.

Qualifications

• Bachelor's degree or diploma in Mechanical/Automobile engineering or related technical discipline.
• At least five years as a technical lead, workshop team leader, diagnostic technician, or senior technician in a automotive dealership.
• Advanced EV knowledge and relevant EV certifications (AATC, IMI Level 4 or equivalent).
• Valid UAE driving license required.

Responsibilities

• Lead and coach the Volvo Personal Service team to improve customer experience, productivity, repair quality, and cost efficiency.
• Conduct daily workshop meetings to review priorities, work progress, technical issues, staffing needs, and operational concerns.
• Maintain workshop work in progress below two days of available capacity.
• Coordinate with Al-Futtaim Automotive Academy for technical assessments and training plans.
• Deliver on-the-job coaching based on output, quality, and business needs.

Skills

Automotive workshop leadership

Volvo Personal Service

Electric vehicle diagnostics

Advanced EV systems

Mechanical fault diagnosis

Electrical fault diagnosis

Workshop production planning

Technician workload allocation

Visual planning boards

Workshop productivity management

Key performance indicators

Customer satisfaction management

Net Promoter Score

Customer complaint handling

Technician coaching

On-the-job training

Technical competency assessment

AATC certification

IMI Level 4

Workshop 5S

Continuous improvement

Repair quality control

Value-added service sales

Customer retention

Post-service follow-up

Training needs analysis

Diagnostic tools

Workshop equipment

Associate engagement

Automotive safety procedures

Education

Bachelor's degree in Mechanical Engineering

Diploma in Mechanical/Automobile Engineering

Advanced EV technical certification

Job description

Job Details

• Workshop Team Leader - Volvo Service


• Location: Dubai, United Arab Emirates


• Industry: Automotive


• Function: Vehicle Repair and Maintenance


• Salary: 14000-22000


• Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.


• Gender: Any


• Candidate Nationality: Any


• Job Type: Full-time

Role Context

The Workshop Team Leader will guide the Volvo Personal Service team through daily planning, technical support, performance coaching, and continuous improvement. The role connects workshop productivity with customer satisfaction by reducing delays, resolving operational problems, developing technician capability, and maintaining consistent service standards. Effective leadership will help achieve strong productivity, higher customer retention, improved value-added service sales, and reliable workshop performance.

Key Responsibilities

• Lead and coach the Volvo Personal Service team to improve customer experience, productivity, repair quality, and cost efficiency.


• Conduct daily workshop meetings to review priorities, work progress, technical issues, staffing needs, and operational concerns.


• Encourage technicians to report problems early so that delays and lost productive hours can be prevented.


• Maintain workshop work in progress below two days of available capacity.


• Review team performance indicators and keep the visual planning board accurate and current.


• Pre-check daily appointments, repair orders, technician availability, parts readiness, and expected support requirements.


• Adjust production plans when workloads, technical problems, or staffing conditions change.


• Provide first-line support when technicians face repair, workflow, planning, or administrative difficulties.


• Assist with minor vehicle repairs and technical diagnosis when additional workshop support is required.


• Coach technicians in mechanical, electrical, electric vehicle, and administrative work practices.


• Support the team in achieving Volvo technical competency and certification targets.


• Coordinate workshop improvement projects aimed at increasing productivity by at least 10 percent annually.


• Monitor individual and team productivity with the objective of maintaining performance above 100 percent.


• Help achieve customer satisfaction targets, including a Net Promoter Score above 70 percent.


• Maintain 5S workplace principles and ensure workshop audit findings are resolved without open points.


• Improve technician confidence in recommending suitable value-added services.


• Support sales targets for accessories, tires, batteries, tinting, and other approved aftersales products.


• Identify inactive customers and encourage appropriate service follow-up to support retention above 70 percent.


• Ensure technicians complete all required customer follow-up calls after service visits.


• Record technician training needs, completed courses, assessment outcomes, and certification progress.


• Coordinate with Al-Futtaim Automotive Academy for technical assessments, training plans, and skill development.


• Deliver on-the-job coaching based on workshop output, repair quality, and identified business needs.


• Support employee engagement by maintaining fair communication, clear expectations, and practical development opportunities.


• Handle customer concerns professionally and support the resolution of technical or service complaints.


• Promote safe use of workshop tools, diagnostic equipment, lifting systems, and electric vehicle service equipment.


• Follow Al-Futtaim and Volvo procedures covering quality, customer care, workshop control, and technical operations.

Ideal Profile

The preferred candidate holds a bachelor 's degree or diploma in Mechanical Engineering, Automobile Engineering, Industrial Engineering, or a related technical discipline. Applicants must have at least five years of experience as a technical lead, workshop team leader, diagnostic technician, or senior technician within an established automotive dealership. Advanced knowledge of electric vehicle systems is required. Candidates should hold relevant advanced EV technical certification together with AATC, IMI Level 4, or comparable professional credentials. A valid UAE driving licence is mandatory. The role also requires practical experience in technician coaching, workshop planning, customer complaint handling, technical diagnosis, service productivity, and performance monitoring. The successful professional will communicate clearly, solve operational problems calmly, and provide effective leadership in a fast-moving workshop environment.

Skills Set

• Automotive workshop leadership


• Volvo Personal Service


• Electric vehicle diagnostics


• Advanced EV systems


• Mechanical fault diagnosis


• Electrical fault diagnosis


• Automotive repair support


• Workshop production planning


• Technician workload allocation


• Visual planning boards


• Work in progress control


• Workshop productivity management


• Key performance indicators


• Customer satisfaction management


• Net Promoter Score


• Customer complaint handling


• Technician coaching


• On-the-job training


• Technical competency assessment


• AATC certification


• IMI Level 4


• Workshop 5S


• Continuous improvement


• Repair quality control


• Value-added service sales


• Customer retention


• Post-service follow-up


• Training needs analysis


• Diagnostic tools


• Workshop equipment


• Associate engagement


• Automotive safety procedures

Why Join Us

This position offers experienced automotive professionals the opportunity to lead a specialized Volvo workshop team within Al-Futtaim 's established Automotive operations. The role combines advanced electric vehicle technology, technical coaching, performance management, customer experience, and structured workshop improvement. Growing demand for electric and connected vehicles continues to increase the need for workshop leaders with advanced diagnostic knowledge and strong team-development capability. Successful performance can create further opportunities in workshop management, technical training, aftersales operations, service management, or regional technical leadership.

About the Company

Al-Futtaim is a diversified privately held regional business headquartered in Dubai, United Arab Emirates. Its activities span automotive, financial services, real estate, retail, and healthcare across more than 20 countries. Through Al-Futtaim Automotive, the group represents leading global mobility brands and provides vehicle distribution, manufacturing, leasing, aftersales, electric mobility, and technical services across the Middle East, Asia, and Africa.